Wells Fargo Bank

Reviews

• AT

  Alison Tuma

  Mar 8, 2024
  1.0
  I have been with Wells Fargo for 33 years and never had an experience like this today. Wow. I had an insurance claim on my rental property where they send checks to me for reimbursement. So far I have had to deposit three checks into my WF account. Every time I try to deposit these checks that have my name on it, I have to deposit it in person with photo ID. The tellers at this branch are ignorant about how to deposit this type of check. I have had to explain to them each time, how to do it. Today the teller wouldn't let me explain. She just shoved the check back in my face claiming she couldn't deposit it. Instead of asking a manager who does have the knowledge, she just stated her reasons for not being able to deposit my check into my account. Another teller got involved and told me to drop my "attitude". I then asked for his card and he refused to give it to me. I asked for his name and he turned his back on me so I couldn't read his name tag. I followed him because he then walked to the break room while muttering negative words about me. A customer in the bank looked at me and shook her said and couldn't believe how I was being treated. I demanded to speak to a manager at that point and the manager, Sandy, refused to give me the male teller's card or his name. She then apologized on my behalf for MY behavior to my mother who was with me at the time. I then asked to speak with HER MOTHER so I could reciprocate by complaining to her about her daughter's behavior! She then threatened to close my account at that moment. I will not be returning to this branch. As I was leaving she called my mother by the wrong name and told me "this happens every day here". I think if this happens every day here you have bigger problems with your branch than I realized.
• KC

  Ken Choi

  Sep 12, 2022
  5.0
  Our family stopped by the branch to open a personal bank account for our son attending the univ. Mr. Augie Corona helped and guided us each step of the way and, what we’d expected to be an arduous process since we reside out of the country, turned out very well. Thank you, Mr. Augie Corona!!!
• DS

  deedra selwyn

  Apr 1, 2019
  4.0
  There is always a line for the tellers and usually only 2 windows open. The staff is nice and the managers often come and chat with the customers while they are waiting.
• RL

  Rosa Lorca

  Aug 26, 2018
  5.0
  Very friendly and always helpful. My kids don't mind waiting as long as they get a lollipop.

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