Citi

Reviews

• DH

  d huynh

  Mar 19, 2022
  1.0
  My parents endorsed their car insurance check to me for deposit so I can take care of their wrecked car. I have had savings & Checking accounts with Citibank for more than 25 years. On March 18, 2022, a teller at Cypress Citibank said that my parents' signatures are needed to be verified before the check can be deposited into my account. Since my parents live in Garden Grove, the next day, March 19, I drove them to Garden Grove Citibank to have the check deposit. However, the manager at Garden Grove denied the deposit because my parents don't have an account with Citibank. I told her that I have a Citibank account and my parents have endorsed the check to me for the deposit, but she still denied the service. According to the manager, I could not deposit the check because the endorsed party does not have an account with Citibank. I wonder if this is really the Citibank policy or just the false information from the unknowledgeable manager. I have never had encountered this problem in the past from Citibank or from other banks. Overall, I'm really disappointed with the service. Each bank provides the customer with different information, which is really wasting customer time.
• CA

  Cecy Arenas

  Jan 2, 2018
  1.0
  Terrible!!!! The worst customer service and they treated you as a delinquent just to do a regular Payment, they asked for 2 identifications, phone number and your occupation and everything that’s ridiculous
• NC

  Nancy C

  Jun 7, 2016
  4.0
  Great fast service!

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