Patelco Credit Union Folsom

3.1
28 reviews

About

Credit UnionBankSavings and Loan AssociationCar Finance and Loan CompanyHome Loan ProviderCredit CardsInvestment ServiceOnline BankingATMSavings BankPatelco Credit Union
Patelco Credit Union is a not-for-profit credit union committed to serving the financial health and well-being of its membership. With more than $9 billion in assets, Patelco empowers its 500,000 members with personalized solutions, financial advisors, expertise, and financial products like free checking and savings accounts with better rates and fewer fees. Patelco has received numerous multi-year awards for excellence from leading consumer and business organizations, including Newsweek’s America's Best Regional Banks and Credit Unions and Bankrate’s Best Credit Unions, and was named a Best-In-State Credit Union in 2025 by Forbes. Founded in 1936, we are proud to serve communities across Northern California with a branch or atm near you.

Location

Patelco Credit Union Folsom
1300 E. Bidwell St, Folsom, CA
95630, United States

Hours

Reviews

3.1
28 reviews
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  • NN
    Nat Nat
    Dec 30, 2025
    4.0
    We've had this credit union for years now & we like it, for the most part. The only thing that sucks about this particular branch is that they are usually short staffed, & no one ever answers the phone - no matter what day, time, or how many times you call. The ONE time someone actually picked up the phone, I had to call about 25x in an hour just to annoy them enough to pick it up, & they weren't busy at all at that time (it was urgent, their system was down & I couldn't check my account online or in the app). Their recording just says to leave a voicemail, which I tried before but no one ever listens to them or calls back. My suggestion would be for them to add a menu option to their recording that will transfer you to a customer service line where someone WILL answer the call (i.e. "press 1 to leave a message, or press 2 to be transferred to our customer service center"). This would save customers the hassle of trying to find other numbers to call for help, & ensure they actually get the help they need, when they need it. Not everything can be resolved online, & some things are urgent, so can't wait for a call back a day or two later (if that).
  • TG
    T G
    Nov 13, 2025
    5.0
    Chrom is an exceptionally helpful and professional individual who consistently provides outstanding service. I recently became a member after a referral from a close friend, and I was so impressed with my experience that I referred my parents as well. The Money Market Plus account offers an excellent, effortless way to grow savings. Each visit to the branch has been met with exceptional customer service and prompt assistance, with little to no wait time.
  • EE
    Elizabeth Estep-Schoppe
    Oct 24, 2025
    1.0
    Who knew when trying to open a checking account you would have a great “score” doesn’t make sense to me . But it what it is. People were nice but that put a bad taste in my mouth. they tried saying I was “frozen” when I called to check what I was “frozen” about , I wasn’t frozen.
  • CV
    Chris Voldseth
    Apr 15, 2016
    1.0
    Not a member but belong to sister credit union. Went in to exchange a dollar for pennies. Let that sink in. One dollar. For two rolls of pennies. I was turned away as it's not their policy to exchange with non members I guess? I'm not robbing you people. I'm exchanging money. Even trade. Pennies. ...you earned a one star rating over pennies. I bet my own credit union does this to non members, too. Terrible policy.

Frequently Asked Questions About Patelco Credit Union Folsom

What are the operating hours of Patelco Credit Union in Folsom?

Patelco Credit Union in Folsom is open Monday to Friday from 10:00 AM to 5:00 PM and closed on weekends.

Where is Patelco Credit Union located in Folsom, CA?

Patelco Credit Union's Folsom branch is located at 1300 E. Bidwell St, Suite 155, Folsom, CA 95630.