City National Bank

Reviews

• SG

  sigal gurion

  Feb 18, 2025
  5.0
  For me it's pleasure to walk in there encino branch , our family acc and business there and always someone u can talk to and we get great service ..fast too if need .💛
• PT

  Positive Thoughts

  Jan 11, 2024
  1.0
  Disappointing Experience at Encino Branch!! I recently had an encounter with the Encino branch of City National Bank this week, and unfortunately, it left me with a rather negative impression. The initial customer service representative who redirected my call from the main line to the local branch seemed helpful and genuinely interested in assisting me. However, my experience with the Encino branch itself was far from satisfactory. Upon reaching the branch, I was met with a disinterested and seemingly disgruntled individual. Not only did she lack any enthusiasm in scheduling an appointment to open a new Checking Account, but her tone was notably toxic. I was taken aback by her unprofessionalism and felt more like a number than a valued customer. Furthermore, the information I received about opening an account was inconsistent and, frankly, frustrating. The representative stated that to establish a relationship with City National Bank, a minimum deposit of $1,000 is required. This contradicts the online information, which indicates a lower minimum deposit of $100, and even states that it's free for individuals over a certain age. To add to the confusion, the representative suggested that, if I were looking for a lower deposit, perhaps a larger, more established bank would be a more suitable option. This recommendation only intensified my concerns about the viability of City National Bank for my banking needs. The account was intended to be established using funds from a real estate transaction, along with other assets, within a month. Therefore, this initial deposit was meant to initiate the account before all transactions could be deposited. However, the representative displayed a lack of interest during the call and failed to grasp that any monthly fees would have been acceptable until the deposits and transactions could move forward This discrepancy in information and the lack of a customer-centric approach at the Encino branch have left me hesitant about pursuing any further engagement with City National Bank. The contrast between the caring attitude of the initial customer service agent and the indifferent demeanor at the local branch is quite disappointing. My experience with the Encino branch has raised concerns about the consistency and quality of customer service at City National Bank and I hope the bank takes steps to address such issues to ensure a more positive and customer-friendly environment. I have decided to take the advice and look elsewhere.
• DC

  David Colvin

  Jun 22, 2019
  5.0
  Work site

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