First Citizens Bank

3.2
13 reviews

About

BankFirst Citizens Bank
First Citizens BancShares, Inc. (NASDAQ: FCNCA), a top 20 U.S. financial institution with more than $200 billion in assets and a member of the Fortune 500TM, is the financial holding company for First-Citizens Bank & Trust Company ("First Citizens Bank"). Headquartered in Raleigh, N.C., First Citizens Bank has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of branches and offices nationwide; commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast; innovation banking serving businesses at every stage; personalized service and resources to help grow and manage wealth; and a nationwide direct bank. Discover more at firstcitizens.com.

Location

First Citizens Bank
175 West Main Street, El Cajon, CA
92020, United States

Hours

Reviews

3.2
13 reviews
5 stars
7
4 stars
0
3 stars
0
2 stars
0
1 star
6
  • DS
    Daniel Shay
    Oct 30, 2025
    5.0
    Kelley was very nice and helpful at the bank, and with a great follow up by phone 10 days later. Thanks Kelley!
  • DF
    David Frederick
    Dec 20, 2018
    1.0
    Wow, absolutely horrible customer service. I came by today to look at opening an account, my wife was supposed to meet me there, so I parked and waited for her (decided to eat some soup). No less than 30 seconds, an employee comes up and says I can’t park there, it’s for customers only (he parked next to me in customer spot). I explain I’m waiting for my wife and think we’re good. 2 min later, another employee comes out and takes a picture of my license plate! I go inside, use the ATM, and complain/confront the lady snapping pics, then return to my car to continue waiting for my wife, who doesn’t have her phone, so I can’t even call her to go somewhere else. I even pulled out of the spot and double parked in front of the Employee, and then the manager comes out. Talk about harassment, all because I was waiting for my wife to open an account and they didn’t believe me for some reason. Well, based off that. I’ll never be a first citizens customer if they allow employees to harass customers like that. I never usually post reviews, that’s how upset their employees treatment of me made me. If this is your bank, feel free to contact me via this review.

Frequently Asked Questions About First Citizens Bank

What are the regular business hours for First Citizens Bank in El Cajon?

First Citizens Bank in El Cajon is open Monday through Friday from 9:00 AM to 5:00 PM and is closed on weekends.

Is there a drive-through service available at the First Citizens Bank in El Cajon?

No, the drive-through service is closed every day at this location.