Patelco Credit Union

Reviews

• SG

  Sumer Gurjar

  Nov 12, 2025
  5.0
  Had a really good experience opening my account at Patelco Credit Union! The process was super easy and the staff was friendly and helpful.
• AA

  Adriana Alvarez

  Oct 20, 2025
  1.0
  Customer Experience Report – Patelco Credit Union Last week, I visited this branch to cash my check and make a deposit. When I spoke with the teller, she told me she couldn’t process funds and said something completely inappropriate, but I chose to ignore it. I asked to speak with the manager, but she wasn’t available. Instead, the assistant manager was there, though I was told I needed to wait since she was helping another customer. While waiting, I called Patelco’s customer service at the 800 number to see if they could assist me and help avoid the delay. However, they couldn’t see my deposit and advised me to speak directly with Rosa, the branch manager. After about 25 minutes, I returned to the counter. I was first in line, but only one teller was working. I noticed a woman sitting in her office in front of a computer while 4–5 customers were waiting. One gentleman approached her office and asked when someone would come to help us. She seemed annoyed by his question but finally said, Come to my office, How I can help you. I went in and explained that I wanted to have the funds of the check for that same day and, if possible, receive the full amount the same day or half of the amount. She immediately said no. I explained that at the Almaden branch in San Jose, they had helped me before and were able to accommodate my request. She replied, I don’t want to do it. If you want, go there.I was shocked by her response. When I asked to speak to the manager, she said, No, the manager isn’t here I then asked, Rosa, the manager, isn’t here? and she told me, “Rosa is in Fremont. If you want, you can go there.” I told her that I live locally and that this is the closest branch for me, but she said again, I don’t want to do it, and I’ll note in your account that I don’t want to cash your check.I couldn’t believe what she was saying. When I asked if she truly didn’t want to help me at all, she simply said, I can give you your check back. I was hurt by how rude she was, but I stayed calm and didn’t show my emotions. I told her, Yes, please give me my check. She went in front for about two minutes and returned it to me. As soon as I left, I called Patelco’s 800 customer service line again and explained what had happened. To my surprise, they quickly resolved my issue. The representative guided me step by step on how to deposit the check through the mobile app, and they were even able to release the funds immediately. I also asked them to file a formal complaint about how I was treated. I usually prefer to deal with people directly instead of using machines because I believe in supporting jobs in our community. However, after this experience, I realized that Patelco’s phone service is actually very efficient and respectful unlike what I experienced at that branch. Later that same day, I unfortunately had to return to the branch to get a money order since the Walmart machine wasn’t working. In contrast, the Almaden branch in San Jose, CA deserves special recognition. The bankers there are always professional, respectful, and proactive. The tellers, If they are not sure about something, they call someone else for help rather than refusing service. Their customer service is excellent I would give them 5 stars. As for the woman who helped me at this other branch, her communication style and attitude toward customers were unacceptable. She clearly needs additional training in customer service, communication, and professionalism. Respect and courtesy are essential in her position, and unfortunately, she showed none of that. Based on my experience, her service deserves zero stars. After this situation, I will try not to return to this branch. Maybe my husband might go there in the future, but as for me, I prefer to wait or use 800 phone number.
• RS

  Ranapratap Singh

  Oct 2, 2025
  3.0
  They are down again for almost 6 hours today. Don't know what they are doing now. They need to hire some network security agents if their website is hacked multiple times.
• MT

  Mykhailo Tarasov

  Nov 24, 2024
  5.0
  I am very grateful Zeina Alame for consultation and helped with all my questions
• DP

  Dan Gonzales (CEO, Menu Pros)

  Oct 26, 2024
  2.0
  10/26/24: 1. Unable to login via web, getting error message with a reference code 6000010 right after I click on the human captcha question. I rried 3 different browsers, same thing. Called Patelco, she really didn't seem that concerned, nor it didn't seem like she even believed me. She suggested I try the mobile app and that was successful. 2. Ask her where I could send a screenshot of the error message, she replied via secure messaging. I guess it must be secure because I can't even find it. 3. Giving them a 2 star rating. 10/27/24: 1. Same problem as yesterday, still unable to login via website, getting same error message. 2. Reducing rating from 2 stars to 1 star. 10/28/24: 1. Day 3 and I still cannot login. At least someone from Patelco (maybe their IT department) replied via email with a set of troubleshooting instructions but none of them did any good, sent reply back. 2. Can't go lower than 1 star.

Frequently Asked Questions About Patelco Credit Union