Citi

Reviews

• RO

  Reilly O'Shaughnessy

  Nov 17, 2025
  5.0
  This branch is so wonderful. We’ve had the best customer care of any bank I’ve ever been to every time we’ve come in!! Particularly want to shout out Chris for all of his support in setting up a new joint account for my husband and I and for making the process enjoyable and seamless. We also got to witness him taking great care with an older couple - his patience, aptitude, and kindness spanned generations and that says a great deal about him as a person and as a representative of this branch! Thank you Citibank team! We’ll see you soon :)
• BA

  BEN ALEXENDER

  Nov 10, 2025
  5.0
  ⭐️⭐️⭐️⭐️⭐️ Excellent customer service! I had a great experience working with Marwan Abuhadhoud, the Branch Manager at Citibank in Costa Mesa. He was very professional, patient, and went above and beyond to help me with my banking needs. Marwan took the time to explain everything clearly, made the process smooth, and treated me with genuine respect and care. I highly recommend visiting this branch and asking for Marwan if you want outstanding service and support!
• DF

  Dominic Fashing

  Jul 7, 2025
  1.0
  Lily Tiznado opened a Double citi card at the branch with me and assured me it was 0% interest during the introductory promotional rate for 18 months. I went back on June 30th to bring this to her attention, and she then said "what, all our cards are 0 percent on purchases for 18-24 months" as she recalled our conversation. We then called the credit card department together from the branch where she then told the operator on a "monitored and recorded" line that she had messed up and told me it was 0 percent on purchases. The operator then told her that is incorrect and she also mentioned along the lines of "wait so your telling me I have been signing up clients with this card, and stating clearly false info) She didn't realize the promotional rate was only on balance transfers. She then tried to see if the CC department could refund all the interest as I have now been charged hundreds of dollars (5 months in). Not only are they trying to cover all of this up, and admitted to it multiple times. Also, please keep in mind I am a financial advisor and was going bank to bank to look for the best promotional rate. This contract should be void and was clear misrepresentation, but also complete incompetence on her end. She has now caused financial harm over a simple mistake, and Citibank so far has been unwilling to investigate the matter and will not allow me access to any of the notes or recordings from our call together to the operator. It is the worst display of unethical business I have seen. I should not only be owed money, I should have the promotional rate on purchases that the personal banker laid out originally. Lastly, when I went in on the 30th, it was already 5-6 months from the date I opened the card and she STILL HAD NO IDEA it was NOT 0 percent on purchases until we called the operator together. STAY FAR AWAY FROM THIS BRANCH.
• RG

  Rick Grenier

  Nov 16, 2019
  1.0
  Treats people like second class citzens, made to wait while they helped other people who just walked in. Also took delivery driver before banking business. Avoid at all cost!!!!
• CR

  Chaeya Robles

  Apr 3, 2019
  1.0
  Horrible treatment if you're a non-customer wanting to cash a check. There are many reasons why a person may sometimes need to cash a check written at their bank, so to treat people like dirt isn't very wise, especially when that person goes back to work and explain why they were late and that their bank wasted two hours of company time putting them through needless shenanigans and horrible attitudes.

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