Citi

Reviews

• JS

  Joan Sheldon

  Sep 13, 2025
  4.0
  Friendly employees. I rarely need an appointment.
• CC

  Cien

  Jul 15, 2025
  1.0
  I should have seen the reviews before stepping into this dump. While waiting in line due to low staff the client in front of me had to wait to the side so she could get help with a wire! There was no one there to help her with it, what !? Then it was my turn can you believe it was a final check from my employer with the Citibank logo on it issued by them , the teller said she couldn’t cash it, as she couldn’t find it in her system???? How incompetent, how backtracked she sounded, it’s a check issued by your company and you couldn’t cash it??? I just wanted the cold Cash quickly as I was in the area and that Citibank was in the way, I ended up doing what I should have done since the beginning, just took it to my bank . This place is empty, smells like mold and looks like it’s running out of business save yourself a trip, don’t come here!!!! They have like 12 windows with one incompetent teller, that can’t cash a check issued by their bank. lol loosers.
• NP

  Norco Danny Palmer

  Jan 18, 2025
  5.0
  Ok , I recently rated Citibank with a one star due to my account being frozen and me not having access to my account creating a financial burden on me and my family. It was a lot that went into this and it was extremely frustrating. I about a month into it I called Citibank to see when they were going to send me My funds that were being held. They wouldn’t say much except for my account would be closed and they would send it in the mail in around 60 days. This was over a check that I did with mobile deposit. The check was a stale check due to it being expired over a week. I went through a long and lengthy process to prove that where the check came from was indeed for me and they would allow the check to go through .Citibank still cashed the check and then held the funds as well, proving that the check was good . Yesterday I decided to call again and they told me that they would not give me any information but to go back to the bank itself to see what information they could provide and maybe expedite the process of getting my frozen funds and closing my account. I was not expecting anything more than what I’ve already been experiencing, which is the runaround however, this time I dealt with Tracy, who works at the bank itself in Beaumont, and she was extremely compassionate and empathetic towards my situation , being that I am currently disabled as well. I explained to her the financial burden this has created for me, and now I am late on my mortgage for the first time, and I had to ask friends and family for funds just to pay my bills and some had even been shut off due to this. She immediately got on the phone and was able to do over 25 people were not able to do which was unfreeze my account and immediately give me access back to my funds. I was immediately relieved from a lot of financial burdens that this has caused. I am so thankful for Tracy and another gentleman that was in there that I erased my last review and posted this one. I am still very nervous on the policies that Citibank has as a whole, but however, I do not want my review to reflect the bank that is in Beaumont itself. Thank you again, Tracy for all of your support and help yesterday ! Truly appreciated.
• CB

  Christine Burke

  Jun 5, 2017
  5.0
  my man banks here and goes there quite a bit, i go with him and he is in and out of there fast and simple good parking,good tellers,very well lite up for night time banking thru the atm...

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