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Deposit products offered by Wells Fargo Bank, N. A. Member FDIC. We’re here to help you move forward—whether you're managing everyday finances or planning for what’s next. Explore a full suite of banking solutions, from personal and business checking accounts, to credit cards and savings tools. Stop by or book an appointment when you’re ready.
Subject: Complaint Regarding CD Maturity and Miscommunication
Dear Wells Fargo,
I am writing to express my deep disappointment regarding a recent experience with one of your financial advisors, John, concerning my Certificate of Deposit (CD).
For nearly two years, John handled my CD with no issues. Last year, I renewed my CD as usual for a one-year fixed term. We have documentation confirming the agreed-upon terms. The CD was supposed to mature in May. We even called John ahead of time to confirm, and he reassured us that the CD would mature in May as expected.
However, when we visited the branch, John informed us that the CD had actually matured in November and had not renewed. He admitted that he had forgotten to inform us about this significant change. This is completely unacceptable and deeply troubling, especially given our reliance on those funds.
We entered into this agreement expecting a one-year fixed CD, and based on our history, we trusted that it would be handled correctly. The lack of communication and failure to honor the agreed-upon terms has caused unnecessary financial stress and a loss of trust.
As a result of this experience, I have closed all of my accounts with Wells Fargo and withdrawn my funds. I feel misled and mistreated, and this situation has been both unfair and unjust.
I would appreciate a formal explanation as to how this occurred and what steps Wells Fargo is taking to prevent such oversights in the future. At the very least, I believe I am owed an apology and some form of restitution for the inconvenience and financial disruption this has caused.
AF
Alex Freeman
May 1, 2025
1.0
Don't bank here. They do not have any fraud protection when it comes to debit cards.
RM
Robbin Rae McCulloch
Jan 31, 2025
5.0
Always a pleasant experience at this location. I LOVE how patrons are greeted upon walking in (a lost art form). Customer service here is always great, clean space, short waiting times, plenty of parking. Most recently I worked with banker, Ruthie Zarate, to close an account due to death of a loved one. Ruthie and coworker Edwin were thorough. Although this process is naturally lengthy, the team here made it a smooth one. This branch gives that old school customer service making you feel like back in the day when bankers and tellers cared about you.
What banking services does Wells Fargo Bank at 10610 Stockdale Hwy offer?
This Wells Fargo Bank branch offers deposit products including personal and business checking accounts, credit cards, and savings tools.
What are the operating hours for Wells Fargo Bank at this location?
The branch is open Monday to Friday from 9:00 AM to 5:00 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays and on holidays like November 11 and 27, 2025.
How can I schedule an appointment at this Wells Fargo Bank branch?
You can book an appointment online at https://appointments.wellsfargo.com/maa/appointment/?storeid=AD60736.
What languages are spoken at this Wells Fargo Bank location?
The staff speaks Spanish and Tagalog to assist customers.
Does this Wells Fargo Bank branch have a drive-through service?
No, this location does not offer drive-through services.
What is the phone number to contact Wells Fargo Bank at 10610 Stockdale Hwy?
You can reach this branch at +1 661-493-2915 or toll-free at +1 800-869-3557.
Where can I find Wells Fargo Bank branches near 10610 Stockdale Hwy, Bakersfield?
Nearby Wells Fargo Bank branches and ATMs are available in the area for your convenience.
Are there dining options near the Wells Fargo Bank branch?
Yes, you can visit nearby restaurants such as P.F. Chang's, Viceroy Indian, BJ's Restaurant & Brewhouse, PizzaRev, Eureka, and Chipotle Mexican Grill for a variety of cuisines.
What nearby shops and shopping centers can I visit near Wells Fargo Bank?
Customers can explore The Shops at River Walk, Nordstrom Rack, T.J.Maxx, Sephora, Bath & Body Works, and DSW Designer Shoe Warehouse for a great shopping experience.
Are there any coffee or dessert places near Wells Fargo Bank?
Yes, Starbucks and Crumbl Cookies are nearby for coffee and dessert options before or after your bank visit.