Wells Fargo Bank

Reviews

• TT

  T Thelland

  Nov 18, 2021
  1.0
  I went in person for the first time since opening my account with my husband when I moved to the USA last year as I had received my Canadian Tax Refund. My account opening with Julian was a great experience, but today was really disappointing. I asked the teller if it was possible to deposit a Canadian Cheque into the shared chequing account. They seemed very uncertain about the cheque and requested counsel from other tellers or bank managers behind the glass. No problem, I thought maybe it was a training issue. But then they seemed to be arguing about whether I was trying to defraud them and then I heard one of the ladies say "Well, do we even have to for an 11 month?" (referring to their lack of loyalty to me due to how long I had my bank account with them). I think this comment was uncessary, and I am even more disappointed that it was made when nothing was done on Wells Fargo's side to mitigate the judgement OR the risk in this situation. Common sense would say that this was perfectly sensible; wouldn't it be proof that I have been here less than a year? (The only people getting Canadian tax refunds in the USA certainly are newly landed residents, no?) Not once was my ID or any other means of verification requested. I had my Canadian Passport, US Resident Card, and my Nexus card all available. Leaving that aside, they didn't even need to ask for ID; My account has a historical large deposit via wire transfer from my Canadian bank account when I moved here, and a biweekly deposit from my job (A Canadian company). After the 11 month comment my husband kind of got upset and told them to deposit into his account if it's an issue (his has been open for 15 years with them). After that, they deposited the cheque, but the experience left a sour taste in my mouth. What would I do if he wasn't here to help me? Are all new US resident's denied under the assumption of fraud if they don't have a burly man with a long service history? And what are new residents meant to do with their cheque? Travel back to their home country and hope they can open a different bank account without a domestic address? I am glad I was serviced as I would have just lost out on my entire tax refund if it weren't for Wells Fargo accepting my cheque, but it leaves me with the question in my mind: "Why should I continue to pledge my loyalty to a business who clearly doesn't give a damn about me?" The takeaway for Wells Fargo here is they need a much better process for managing fraud risk, period, and a process that preferably takes into account the customer standing 2 feet away hearing your entire conversation.
• LH

  Love Heals

  Oct 29, 2021
  4.0
  They are friendly but they do not have an inside ATM which mean I have to wait in line to make a withdrawal larger than my limit or do it in 2 different days. Now, waiting 10 mins is not bad but 25 to 30 mins because there's not many tellers or people are asking all kind of info and take the tellers time with info easily found online is 🙄. Obviously my personal opinion but all I want is withdrawal money and get going.
• AC

  Albert Curiel

  Feb 3, 2019
  5.0
  Thank you to jessika and isel!!!! They went above and beyond and took that extra mile to help me with what I needed!!!
• AK

  Aibek Kh

  Aug 22, 2016
  5.0
  Great service i had there!Ahmed was amazing,he helped much!!!!

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