Wells Fargo Bank

Reviews

• JK

  Jewlz Kellee

  Aug 14, 2024
  1.0
  DO NOT TRUST THIS BRANCH!! I opened a Platinum Savings Account account with Senior Premier Banker Sultan Ayca Atkin with a bonus offer of 4.00% 3 month promo interest rate with a min balance of $25,000 yet the 3 months came and went and I have yet to see the 1,000 bonus the branch promised. I've been to the branch several times in hopes of resolving whatever went wrong and was told the bonus code was never applied. Each time i visited the manager, Francisco Torres, rudely interrupted my conversation and took over. He's refused to fix an obvious error on the banks side and has frustrated me to the point that it makes me feel sick to my stomach at the thought of having to return to the branch! I trusted this bank with a $50,000 deposit but when it came time for them to apply the bonus interest rate as promised they failed to do so! I even have all my original paperwork with the specifics of the promo in writing! I wish I had chosen a different bank and I still want the $1,000 owed to me plus interest but I do not want to deal with the branch manager! If your shopping for a bank, learn from my experience, do not trust this branch -
• RD

  Ry Guy Detta

  May 3, 2022
  1.0
  I have been a Wells Fargo customer for almost 10 years. After years of saving I finally decided to invest through Charles Schwab. I got a cashiers check for my $55,000 in savings from Wells Fargo and deposited it via the Schwab Mobile App. I received a confirmation from Schwab the same day that the check was accepted. The money was invested in various Stocks and Bonds the next day and I shredded the check the following day. Over a week later I received a message from Charles Schwab that Wells Fargo declined to honor the check due to poor image quality and I was in danger of going Trade Bust if I couldn't come up with the money soon. I went to the Alamo Wells Fargo branch to have them reissue the check but they would not do so without an $825 surety bond fee. I had images of the check legible to all the Wells Fargo employees I spoke with. They claimed it was simply the "automated system" declining the check. Yet, I was still responsible for the $825 surety bond fee or I could wait 6 months and possibly get my entire life savings back. I did my best to escalate the situation to executives and branch managers that were seemingly nowhere to be found. Every person I finally connected with via phone or email did absolutely nothing and gave me the runaround to the next person. I was finally connected to Hylan in Minnesota who, after 10 days, sent me a letter via snail mail saying Wells Fargo will not wave the surety bond fee or reissue the check. My entire life's savings are now in limbo supposedly for 180 days. Even so, I have no guarantee as to if an when that money will be returned to me. I had to borrow money at high interest to support my investments. Assuming I get my money back I plan on closing my account. My dad will be closing his business account with them out of solidarity. I'd urge friends and family or anyone for that matter to do your banking elsewhere.
• TK

  Tom Kessler

  Feb 1, 2022
  1.0
  Went, in at 11;30, waiting for banker, manager walked past me 15 minutes later, no comment. ask PERSONAL Banker gentleman to help me. he said smugly " how can i help you we close in 15 minutes. i have been with Wells Fargo back when they bought 1st Interstate Bank. since then i have done well in spit of there Systemic poor customer Service. He referred me to 800#s as options. I stated a few more options Heritage Bank, Fremont or Mechanics Bank. After 50 years their day are numbered, Wells Fargo send your employees to Costco or Home Depot for training. they have better, pay, employee retention and moral. All that goes hand in hand. Big mistake i have 2 other companies,
• MP

  Mo Popal

  Jun 1, 2021
  1.0
  This bank and staff don't even deserve 1 star! My employer has an account with them and I have to go in and make the deposits. Everytime I go in there I dread it because I feel unwelcome and the staff act like they're doing me a huge favor. None of the employees including the manager greet me as I enter. They work forcefully and are unhappy. I don't understand the good reviews on here. Anyone have any advice? I want to complain to whoever is above these idiots.
• KC

  Karen V Chin

  Jan 29, 2021
  5.0
  This location is practicing all the COVID protocols to keep both customers and employees safe. Nice to go inside and use the bank if needed. Quickly greeted and asked what I needed by a Wells Fargo employee as soon as I walked in and waited (with 6 ft of social distancing). There were two self-serve hand sanitizers (one by the front door as soon as you walk in and the second by the desks) so you can hand sanitize as you walk in and as you leave. My teller transaction was smooth and efficient. Accessibility friendly. Easy to move in and out of the branch. Handicapped parking spaces in front of the outdoor accessibility ADA ATM machines.

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