Wells Fargo Bank

Reviews

• RD

  Ry Guy Detta

  May 3, 2022
  1.0
  I have been a Wells Fargo customer for almost 10 years. After years of saving I finally decided to invest through Charles Schwab. I got a cashiers check for my $55,000 in savings from Wells Fargo and deposited it via the Schwab Mobile App. I received a confirmation from Schwab the same day that the check was accepted. The money was invested in various Stocks and Bonds the next day and I shredded the check the following day. Over a week later I received a message from Charles Schwab that Wells Fargo declined to honor the check due to poor image quality and I was in danger of going Trade Bust if I couldn't come up with the money soon. I went to the Alamo Wells Fargo branch to have them reissue the check but they would not do so without an $825 surety bond fee. I had images of the check legible to all the Wells Fargo employees I spoke with. They claimed it was simply the "automated system" declining the check. Yet, I was still responsible for the $825 surety bond fee or I could wait 6 months and possibly get my entire life savings back. I did my best to escalate the situation to executives and branch managers that were seemingly nowhere to be found. Every person I finally connected with via phone or email did absolutely nothing and gave me the runaround to the next person. I was finally connected to Hylan in Minnesota who, after 10 days, sent me a letter via snail mail saying Wells Fargo will not wave the surety bond fee or reissue the check. My entire life's savings are now in limbo supposedly for 180 days. Even so, I have no guarantee as to if an when that money will be returned to me. I had to borrow money at high interest to support my investments. Assuming I get my money back I plan on closing my account. My dad will be closing his business account with them out of solidarity. I'd urge friends and family or anyone for that matter to do your banking elsewhere.
• AH

  aaron hutchinson

  Oct 15, 2019
  1.0
  Rude Teller. Told me to use the bathroom at Panera Bread.
• KA

  Khezran Askarbiuki

  Nov 13, 2018
  5.0
  I am very happy that we have our account with them. The staff of this location are very respectful, very helpful. IThey greet you as you enter and make you feel good. I have a great respect for Mr. John and Ms. Nasreen they are the best, all the others tellers are good too. God Bless of them for taking care of the community.
• MM

  Mark M

  Sep 2, 2017
  5.0
  Very well run branch. Friendly, professional, and efficient service.
• DB

  Dale Bridges

  Jul 10, 2017
  5.0
  They always want to help.

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