TD Canada Trust Branch and ATM

Reviews

• JL

  Jimmy Lin

  Nov 1, 2025
  5.0
  Keller provided a great experience. She is knowledgeable and efficient!
• NN

  Nancy “Nen”

  Oct 31, 2025
  1.0
  I will never work with TD Bank again. I wanted to get advice about a business account and a business credit card. They said they would connect me with a specialist named Steve, but after more than two weeks of waiting, there was no contact. When I followed up, I was told he was on vacation. They said they would connect me with another specialist and scheduled a new appointment. The appointment was set for October 23 (Vancouver time), there was no mention of Eastern time at all. I got a call at 6 a.m. (which I obviously missed), and when I rebooked for 3 p.m., again, there was no mention of Eastern time. Just in case, I waited at 12 p.m., and the staff member (not Steve. Freya) called me 8 minutes late, at 12:08 p.m. I answered, but I told her she was late and I couldn’t take the call at that time. She didn’t even apologize. She claimed she had emailed me about the Eastern time zone that is a complete lie. I never received such an email. Right after the call, she sent me an email saying I had missed three appointments and there was nothing more she could do for me. That is absolutely unacceptable. On top of that, my business partner deposited $500 into our business account through a TD branch ATM, but the money disappeared and was never recorded. We reported this issue, but it’s been three weeks and there has been no resolution whatsoever. Thanks to TD Bank, my business has been delayed for nearly two months, and the whole experience has caused me tremendous stress. Do NOT open a business account here. Their service is chaotic, their communication is terrible, and their security is unreliable. Even one star is too generous. I’d give them -10 if I could. TD Bank employees seem to completely disregard the value of their customers’ time and only focus on their own comfort and convenience. Moreover, no one takes responsibility or shows any genuine intention to resolve serious issues.
• SA

  Shabith Ahmed

  Oct 30, 2025
  5.0
  This is my first time opening an account in TD and johnny liu made it very clear and easier for me also cleared all my doubts with patience also he is very kind with customer.
• RM

  Rico Ma

  Oct 22, 2025
  5.0
  The staff here are usually really kind
• SS

  Susan Sealy

  Oct 22, 2025
  1.0
  Being a customer for 40 years i was disappointed when the manager insisted on putting a 5 day hold on a check from another famous financial institution.. a bit ridiculous.

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