TD Canada Trust Branch and ATM

2.9
97 reviews

About

BankATMBusiness Banking ServiceTD Canada Trust
From a variety of Chequing & Savings accounts, Credit Cards, Mortgages, Loans and Lines of Credit to Retirement Planning, TD Canada Trust has all your Personal and Business Banking needs covered.

Details

  • Drive-throughNot available

Location

TD Canada Trust Branch and ATM
3778 GRAND PROMENADE, Burnaby, BC
V3J 0L6, Canada

Hours

Reviews

2.9
97 reviews
5 stars
35
4 stars
11
3 stars
7
2 stars
2
1 star
42
  • YK
    Yoon Kim
    Dec 30, 2025
    1.0
    If you have to take care of your business here, try to avoid Urvashi Arunkumar She will not take your time seriously. Called back hour and a half later than booked time. because she was “BUSY”. Aren’t we all busy? What kind of training is this branch doing? C’mon Manager…….
  • JM
    Jacob M
    Dec 3, 2025
    5.0
    A few days ago I booked an appointment with Yujin, and she was absolutely amazing with helping me start my banking with TD. I had lots of questions and Yujin ensured that I was able to understand and take away all the required steps for success with my banking in a positive and professional manner. She certainly made my day with outstanding customer service and this interaction inspires me to stay committed with TD. Thank you Yujin! Five stars
  • SS
    Shikha Sharma
    Nov 19, 2025
    5.0
    I had a great experience at TD Bank thanks to Tyler. He was very helpful, patient, and explained everything clearly. Tyler took his time to guide me through the process and answered all my questions. His friendly attitude and professional service made my visit very smooth. Thank you, Tyler, and thank you TD Bank for the excellent customer service.
  • SC
    Stephanie Cheung
    Nov 12, 2025
    1.0
    Took about 40 minutes for them to make a bank draft after having me re-enter my card 3 times and making numerous spelling mistakes.
  • CD
    Chloe Duong
    Oct 9, 2025
    1.0
    I booked an appointment with Yujin Kim and due to emergency I need to rebooked another appointment. When I tried to cancel the appointment online, the reference number is invalid, hence, I already booked a new appointment. I simply thought the old one “invalid” due to I rebooked a new one and it automatically canceled. She called me and asked if I am on the way, I explained the situation. She just hang up on me without saying anything. As TD customer for a very long time, plus, I do understand and respect other people time so I tried to cancel it online but the system did not allowed me. It is a honest mistake and shouldn’t be treated like that. As customer representative myself- hang up the phone on clients is one of the worst thing you can do without any explanation. 1 star for the customer service. Other bank like Scotiabank and CIBC, their staffs are much nicer and welcomed. At least they will never hang up the phone on you like a kid.

Frequently Asked Questions About TD Canada Trust Branch and ATM

What kinds of banking services does TD Canada Trust Branch and ATM offer?

TD Canada Trust provides a range of personal and business banking services including chequing and savings accounts, credit cards, mortgages, loans, lines of credit, and retirement planning.

What are the business hours for TD Canada Trust Branch and ATM in Burnaby?

The branch is open Monday to Friday from 9:00 AM to 6:00 PM, Saturday from 9:00 AM to 4:00 PM, and closed on Sundays.