Wells Fargo Bank

Reviews

• RH

  Rachel Hertlein

  Jul 10, 2023
  1.0
  POOR POLICIES AND CUSTOMER SERVICE. The Sabino, Tanque Verde branch in Tucson said that it’s now a 15-30 minute wait to see a teller. They said they’ve revised their policies and unless you’re there to see a banker (opening an account or loan), they want you to do everything online. As such, there will only be one teller from now on. After our lease ended, our apartment issued us a check in both of our names. We are friends and do not have joint accounts. The manager said this deposit couldn’t be done online, it must be done in person and he referred us down the road to the WF Bear Canyon branch. We arrive at the Bear Canyon branch, that is ten minutes down the road. We waited in a line of people who were also sent to this branch for basic banking services. After waiting in line, the teller took both of our IDs and witnessed our signatures. She deposited the check to my friends account. Then, she hands us back our IDs and she says, “they’re probably going to return this check”. She said unless I was added onto my friends account, the back office would probably return this check. She suggested we ask the apartment to issue a one party check. I said the apartment (a big well know corporation called Conam) has their own policies. If you’re both on a lease, this is how a deposit refund has to be used. So at this point we are both in trouble because his bank WF is useless and my credit union (MSUFCU - has awesome customer service) is in Michigan. Plus I’ve no used up half of my lunch hour on the only day we can get together during business hours. Years ago, I had a credit card and mortgage with WF. I had terrible service with them then. It hard to believe they’re still in business when they can’t do something as simple as provide customer service to an account holder who is simply trying to deposit a check.
• AM

  Andrew McLean

  Jul 14, 2022
  1.0
  Very polite tellers and bankers which I appreciate but level of service in-person is extremely low for both my business and personal accounts.
• ES

  Edward Sturm

  Sep 15, 2018
  1.0
  After receiving check for storm damage, I've learned never to do business with Wells Fargo

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