Flagstar Bank Home Loan Center

Reviews

• AW

  Ann W

  Aug 4, 2025
  1.0
  Absolutely the worst mortgage lender. All I wanted to do was to pay off my equity line. 8 reps later and 60 days to do it. They were in the middle of another lender taking over their servicing. Probably a good thing as they had no clue! Ended up with 8 different answers and an extra month of interest. Borrowers beware!!! They are horrible. Go straight to Mr Cooper and spare yourself the grief of working with Flagstar!
• CC

  Chris Carlisle

  Sep 4, 2024
  1.0
  Only because ZERO isn't an option. Worst banking experience EVER ! Terrible customer service, Terrible communication. Never ending changes and shady ones at that....and can never explain why the stuff changes. Glad I'm done with them. DO NOT USE !.....and if your mortgage gets sold to them, get you another bank ASAP or you will wish you had.
• UH

  United Hauling

  Apr 11, 2024
  1.0
  Absolutely worse bank! Out no where they started sending our bank’s payments back instead of applying it to the loan! So we have to go to the website to make the payment! Did it again two more times and now can’t even pay on line! They say to mail a cashier check! Huh? That’s what our bank has been doing! Now they show us 30 days late cause they keep refusing payments! Don’t even understand the logic of this!
• JS

  Josi Soto

  Mar 28, 2024
  1.0
  I swear they were trying everything possible to not do my loan. I am so glad we are changing lenders The automated response is so insincere. My intelligence is far more advanced than this type of technique. I just don't appreciate people making me jump through hoops when they knew they didn't want to do the loan and that just stressed me out.. shame on them They need to be up front and very unprofessional and I would never recommend this bank to anyone

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