Bank OZK

Reviews

• RS

  Rob S

  Sep 4, 2025
  5.0
  I’m not sure why all the negative reviews but the staff here in my experience are all five stars! Madeline and staff have always been prompt and courteous, and they are a credit to themselves and Bank OZK. On the other hand, the staff at the downtown branch are complete polar opposite. To include the new bank manager that they have. I am so tired of having to chase up a simple inquiry and being dismissed and blown off, not getting a response for weeks and weeks and then finally when I do it’s basically just an empty apology because they turn around blowing me off all over again! And then there’s the tellers who have an attitude whenever I try to inquire and visibly show frustration, which is not directly aimed at them, but I still get the attitude! This is unacceptable!! I will not be going to the downtown branch any more if I can help it. The uptown branch is my go-to and I will continue to do so. Bravo, uptown branch! See ya’ll soon! :))
• RC

  Rona Cross

  Aug 22, 2025
  1.0
  They don't want small businesses or farmers.
• MW

  Melissa Wease

  Sep 15, 2023
  1.0
  I went to their ATM and withdrew $20.00 and then went thru the drive-thru to exchange it for two rolls of quarters.I was asked if I had an account there and I don't because my husband is a lineman and we are living in our camper here for the next 3 months. I was told that because I didn't have an account there, I couldn't exchange the $20 for anything because it might be counterfeit, and they wouldn't have an account to tie it back to. I asked if they had a counterfeit pen or machine to run the $20 thru, and she said yes... but it's their policy that you must be an account holder. Now I got the $20 out of their ATM machine, so don't you think they would have already checked it? If I ever did end up living here, I certainly wouldn't get an account here. I went up the street to Equity Bank and told them the story. She marked the $20 with her counterfeit pen, and I received my 2 rolls of quarters. All I wanted was some quarters to do our laundry . Sorry, Bank Ozark, you get a 1 star for the weirdest policy that makes no common sense at all.
• CC

  Clayton

  Jun 20, 2020
  5.0
  Great folks. Drive through on Saturday is open until noon! Always help me out quickly.

Frequently Asked Questions About Bank OZK