Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.6
24 reviews
5 stars
9
4 stars0
3 stars0
2 stars
2
1 star
13
- AGAlex GradyJun 9, 20252.0I was told that I wouldn't get my card for at least 7-10 days if not more after I had already done all the paperwork and signed everything. Then I find out my card was sent to an old address, I was adamant about having a new address and reassured thaty card would arrive at the proper address. So far it's been a terrible experience and I still don't have access to my money almost two weeks later...
- PWPatrice WalkerAug 31, 20241.0My mother recently visited this location and was extremely disappointed with the level of customer service she received. The tellers seemed incompetent, unorganized, and uninterested in helping her with her needs. The tellers were very rude and unprofessional. I hope the management takes steps to improve their service and train their employees better to avoid such experiences in the future.
- JOJonae OwensOct 27, 20221.0Truist Bank Is the worst bank in the entire world. I don’t understand or get how you have employees that even still exist. I hope and can’t wait to God himself remove this entire bank.There is never anything I can get assistance with.It’s okay though because I’m closing my account and I’m taking all my elsewhere. I wouldn’t even leave a star but it’s required. Do me a favor choose another bank this is not it.
- EME. M.Apr 12, 20185.0Heather is extremely helpful and all around amazing. She really goes above and beyond for her clients. There have been numerous times I have called her with questions when other departments failed to answer and she has always helped me out, even if that is not her obligation. I have seen her apologize on behalf of other employees and be on first name basis with a lot of clients. She continuously wears a smile and is one of the friendliest people you will encounter. More bankers and more people should strive to be as presentable, friendly, and helpful as Ms. Heather is. She is my go-to woman.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the drive-through hours at Truist in Trussville?
The drive-through is open Monday to Friday from 9:00 AM to 5:00 PM and Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.
How can I open a new account at Truist?
You can open a new account online, by visiting the branch during business hours, or by phone at 844-4TRUIST. CDs can only be opened at the branch.
What types of accounts does Truist offer?
Truist offers checking accounts for daily transactions and savings accounts for saving money towards goals or emergencies.
How do I activate my Truist debit card?
You can activate your debit card online to start making in-person and digital purchases from your checking account.
What are the regular branch hours for Truist in Trussville?
The branch is open Monday through Friday from 9:00 AM to 5:00 PM and Saturday from 9:00 AM to 12:00 PM, and it is closed on Sundays.
What services does Truist provide at this branch?
Services include deposit transactions, loans, credit cards, mortgage loans, insurance, investment services, treasury, trust services by appointment, and foreign currency exchange.
Are there any nearby places to grab a meal before or after visiting Truist?
Yes, nearby you can find Taco Mama for Mexican fast food, Tropical Smoothie Cafe for smoothies and American food, Marble Slab Creamery for ice cream and bakery items, Chicken Salad Chick for southern cuisine, and Metro Diner for classic American dining.
Can I find other bank or credit union options near Truist?
Yes, nearby banks and credit unions include Pinnacle Bank, Avadian Credit Union, and Alabama Telco Credit Union, which also offer various banking services and loans.
Are there any nearby insurance or real estate agencies near Truist in Trussville?
Yes, nearby insurance agencies include Nationwide Mutual Insurance Company and Bo Murphy - State Farm Insurance Agent. Real estate options include Reli - Trussville and Barbara Ratcliff Realtor.
How can I make an appointment at Truist branch?
You can schedule an appointment online through Truist's appointment reservation website to meet with a banking representative.