Wells Fargo Bank

Reviews

• MW

  Marie Welson

  Jul 28, 2025
  1.0
  just a no for me .
• CM

  Claudia Mendez

  Jul 9, 2025
  1.0
  I had a horrible experience with customer service today at Wells Fargo. A male that works there, I didn’t get a chance to see his name tag, wearing a pale yellow suit was not really nice at all. I just went in as a customer to get a paper notarized. He gave me a lot of reasons why he couldn’t do it or help me but his tone of delivery was rude and disrespectful. Thankfully, I have Navy Federal Credit Union account and they were so sincere to help me in any way. As a U.S. Citizen and serving in the military I felt really disrespected. Wells Fargo has cameras to see the tone of delivery and proof of their customer service.
• LV

  Luis Valdes

  Nov 29, 2024
  1.0
  I just get in to open a account 2:24pm they say they can not do it because they don't have time....... Summary... I went to another bank, "Regions" and they opened my account in a few minutes... as it turns out, I don't plan on going back to Wells Fargo, especially now that I'm thinking of buying a house.
• ZS

  Zachary Smith

  May 23, 2023
  2.0
  I walked into the bank in order to take care of some account issues that I was having. Upon walking into the bank, I noticed that 2/3 employees that were on the floor were not busy/not helping anyone at the time. After a few minutes of standing in the lobby and not being greeted, I stood in the bank teller's line to get help. I was directed by the bank teller to sit in the lobby and wait to be greeted by a floor employee. The ONE and ONLY employee (employee A) that was in the middle of helping another customer stopped what she was doing and informed me that I would be attended to shortly. After sitting a minute or two in the lobby, a NEW customer walks in the door and was instantly greeted by one of the floor employees (employee B) that were not doing anything. Once it was decided that the NEW customer did not need help from employee B, I (MYSELF) walked up to employee B and made it known that I was waiting to be helped. Instantly, employee B told me that she was busy, had appointments lined up, and I would need to make an appointment online to get help. I asked if I could make this appointment in person, and she scuffed like she was busy (let me mention that I watched her stuff her face and stare at a blank computer screen the WHOLE time being in the establishment). As we started to schedule an appointment for me to COME BACK to the establishment, employee A approached employee B and mentioned that she (employee B) could assist me while I was there, and employee A would just take on the appointments as they came in. Employee B told employee A "No." Both employee A and I were taken by surprise by this answer. As I stood there, the two ladies went back and forth in order to figure out what they wanted to do. Employee B continued to give excuses/reasons why she could not help me at this time. After a few minutes of nothing getting done, I told the ladies not to worry about it, and that I would just leave and visit another branch. As I started to back out of the parking lot, employee B started to walk out of the building and to my truck, but what she did not know was that it was too late to help me......... and let me mention, the THIRD employee (employee C) that was not doing anything when walking in, NEVER once took his eyes off his cell phone. It's like he forgot that he was at WORK. I applaud employee A for the acknowledgment of her customers, but she needs a team to work with her. I will not be visiting this branch again. The only reason for the 2 stars is due to employee A.

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