Business Details
About
BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
3.9
19 reviews
5 stars
13
4 stars
1
3 stars0
2 stars0
1 star
5
- STSynthia TurnerDec 12, 20255.0Let me start by saying the staff are amazing. The manager at this office is hands down the best. If you want a bank that listens to your concerns, is knowledgeable and goes out of there way to help you, with then guidelines then you have picked the right place. I have personal account and business account and I will never bank with any one else. These ladies treat you like family and that is hard to find.
- NANolaj AthleisureDec 11, 20251.0This isn’t reflective of this specific branch but overall as a bank. Truist atms are very frequently down which is very inconvenient. I have a business account with them and they charge you if you go over a certain amount of transactions a month. I paid $100 of just fees one month. The posting date of transactions arent correct or chronological either. I went over .25 and they slapped an overdraft fee of $36 in my account. when I made the transaction, the account showed available balance of good standing amount. This has happened before and the only thing the customer service rep could say was “try to keep track of your transactions and total”, how do I do that when it’s not posted correctly???? I have an overdraft fee that’s dated and posted to my account for 12/10 but an email that says it’s posted for a completely different date. Their systems need serious work, it’s a headache and very inconvenient! Don’t bother. The staff inside this branch are very nice though.
- RARobert ArmerNov 17, 20255.0Great bank
- JCJere CrealSep 4, 20251.0This is a sorry excuse for a bank. Customer service is basically nonexistent. I haven't received the title for my daughter's car. It was paid off 2 years ago. I called multiple times over the past several months. I keep getting told that it is on the way. Was given a reference number, I called back several weeks later only to be told that the reference number is not good and there is no information about me calling. The car was
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the Truist Mobile branch's drive-through hours?
The drive-through is open Monday to Friday from 9:00 AM to 5:00 PM, and it is closed on Saturdays and Sundays.
When is the Truist branch at 736 Hillcrest Rd open for in-person banking?
The branch operates Monday through Friday, from 9:00 AM to 5:00 PM, and is closed on weekends.
Where is the Truist branch located in Mobile, AL?
The Truist branch is located at 736 Hillcrest Rd, Mobile, AL 36695.
How can I open a new account with Truist?
You can open an account online, by phone at 844-487-8487 during business hours, or by visiting a branch in person where you can get a temporary debit card on the spot.
How do I activate my Truist debit card?
To activate your debit card, simply complete the activation process online to begin making purchases and payments.
What types of banking products does Truist offer?
Truist offers Checking, Commercial accounts, Credit Cards, Loans, Mortgages, Online & Mobile Banking, Personal Savings, Small Business Banking, and Wealth Management.
What services are available by appointment at Truist?
Services such as Trust Services, Leasing Services, and Cash Management are available by appointment.
Are there any nearby ATMs close to the Truist branch on Hillcrest Rd?
Yes, nearby ATMs include the BB&T ATM, The Exchange Network, and the Truist ATM itself.
What nearby places can I visit before or after banking at Truist on Hillcrest Rd?
You might enjoy visiting the Flour Girls cupcake shop or Krispy Kreme for a snack, or stop by Walgreens for pharmacy needs after your visit.
Is there convenient parking or other amenities near the Truist branch on Hillcrest Road?
Hillcrest Plaza shopping center is near the branch, offering shopping options and convenient parking for customers.