Truist

2.5
17 reviews
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Business Details

402 COX CREEK PKWY, FLORENCE, AL
35630, United States
(256) 712-3744
http://www.truist.com/locations
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About

BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.

Location

Truist
402 COX CREEK PKWY, FLORENCE, AL
35630, United States

Hours

Reviews

2.5
17 reviews
5 stars
6
4 stars
0
3 stars
0
2 stars
1
1 star
10
  • 1N
    1 Newman
    Apr 12, 2022
    1.0
    Rude as usual. Stopped banking at SunTrust years ago because of this. Only reason went to visit because family member was going to give me birthday gift. Out of town so no way to give me a check to be able to get money today. Would not talk to family member on phone to get all information needed to give me the money. Family member has banked there for as long as I can remember and has thousands of dollars in there account. Would not allow her to give me money because I wasn't on her account. I am sorry but if I want to give someone money from my bank account that has thousands of dollars in it and I am a long time customer I should be able to do it. My money SunTrust not yours. Her money excuse me not yours SunTrust, Truist whoever you are. Take care of your customers, that's the only reason you are in business. The CUSTOMER. There is a reason there rating is 2.4 stars.
  • LL
    Lynn Lising
    Mar 30, 2020
    1.0
    cashiers are moving in their own pace and doesn't seems to know what to look for and where to click .. it took 15 minutes wait time plus another 15 minutes when i get to the counter for a simple cash deposit! 2weeks ago i went to the drive thru to make a cash deposit on a weekday it took 2 day's before it's cleared and my cash available to me..why? it says pending ..i think cash deposit should be available for you to use immediately!!
  • JT
    Jim Taylor
    Jan 10, 2020
    1.0
    Worst customer service I have ever received. My card was compromised this past weekend and I was not notified at all! The only way I found out is because I tried using my card to get some coffee, come to find out it had been compromised!! Not one phone call, text, email...nothing!! I went in to this branch to have a replacement card sent out. I was told it would be expedited and should expect it on Thursday, nothing came in the mail. Called the branch, gentleman wouldn't let me finish what I was trying to ask before he rudely transferred me to customer service. Once I explained what happened I was informed that there was never an order sent for a replacement card. So now I have to wait another week before I can even get a new card. Luckily I don't have any bills coming out until later this month. Otherwise Id be in trouble! I could go to the bank and withdraw cash but I am at work during their business hours and I dont have time to stop in. Also, I called and left a message with the branch manager and NOTHING!!! I have been with this bank for close to four years. Seems customer service has fallen through the cracks with this merger. I'll be switching banks soon and I advise anyone to do the same.
  • WW
    William
    Aug 28, 2019
    1.0
    The prize for most hidden fees goes to...
  • RA
    Rosanna Adams
    Jul 29, 2017
    5.0
    They understand the worst situations and help you with all the banking needs and details
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Frequently Asked Questions About Truist

Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.

Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks. Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.

You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)

Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP. Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account. Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.