Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.5
17 reviews
5 stars
6
4 stars0
3 stars0
2 stars
1
1 star
10
- LCLonnie CarrMay 31, 20251.0Truist is the worst financial institution that I have ever dealt with. I had a checking and savings account with truist, and someone hacked my account and charged some merchandise on Amazon with my account information. I was contacted by email about the purchases, and I contacted the bank. The funds hadn't been withdrawn from account yet, so I told the bank manager to stop the transactions on the account, and that I didn't authorize them. He said that he couldn't do anything about it until after the transactions were complete. He basically handed over my money to the thief, knowing it was wrong. I had to wait until he gave my money away before they would address the theft. Afterwards, I closed my accounts, and after the investigation, all I received of my stolen money was $300.00. Truist then charged me $100.00 in overdraft fees, because my transactions, and checks that I had written bounced, because of my money being stolen, that the bank allowed to happen. To top that off, I have a credit card account with them also. They sent out a new credit card which was either lost, or stolen. I contacted them to cancel the card, which they did, and issued a new one. I received the new card, but hadn't activated it yet. I always pay my credit card statements using the automated payment system. I called to make a payment, but the automated system hasn't worked the past two months, so I have to go through customer service in order to make a payment. I have to provide all of my information in order to prove who I am, including my account number. They refused the payment this month, because they said i had to use the new account number, because they had canceled my existing account number, which was still good. I couldn't make a payment on the due date, because they canceled my card, and my new card was at home, and I was out of town. I'm going to pay my account in full, and burn my credit card. I'm done with Truist. I've never been treated so poorly by "ANY" financial institution in my life, as I have Truist.
- JGJohn GistNov 15, 20245.0The employees at the Cox Creek location are very helpful & professional. Most of the negative reviews are about the downtown location which was closed years ago.
- JHJason HillOct 4, 20245.0My business with Truist - Cox Creek Pkwy has been met with knowledge and friendliness. Ms. Wright had offered me options for maximizing my return that I was not aware of. It is unusual to find people that take pride and are familiar with their products. Thank you.
- HLHilary LittleJan 1, 20245.0I come here weekly and the costumer service is incredible. All of the staff are super kind and helpful. I also got my friend to open an account here and the process was super simple and easy and the lady clearly explained all of the different options.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the Truist branch's regular business hours?
The branch is open Monday through Friday from 9:00 AM to 5:00 PM, and Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.
When is the drive-through service available at Truist?
Drive-through hours are Monday to Friday from 9:00 AM to 5:00 PM, and Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.
How can I open a new account with Truist?
You can open a new account online, by phone, or in-branch. Online allows immediate start with debit card and checks arriving by mail. Visiting a branch provides a temporary debit card immediately. Phone opening is available Monday to Friday, 8 AM to 8 PM, and Saturday 8 AM to 5 PM.
Do I need a debit card or checks for Truist checking and savings accounts?
Checking accounts are for daily transactions like debit card use, digital money transfers, and check writing. Savings accounts serve as places to save money for goals or emergencies.
How do I activate my Truist debit card?
You can activate your debit card online to start making digital and in-person payments using your checking account balance.
What banking services and products does Truist offer?
Truist offers checking, commercial accounts, credit cards, loans, mortgage, online/mobile banking, personal savings, small business banking, and wealth management services.
What options are available to schedule an appointment at Truist?
You can make an appointment online via the reservation URL provided by Truist for personalized services.
Are there any ATMs near Truist that customers can use?
Yes, there is a Truist ATM located nearby for convenient cash withdrawals and deposits.
What nearby stores can I visit after banking at Truist?
Nearby stores include Electronic Express and Best Buy for electronics, ALDI USA for groceries, and LifeWay Christian Store for books and religious items, offering convenient shopping options close to the bank.
Are there dining options near Truist for a meal before or after my bank visit?
Yes, you can visit Olive Garden Italian Restaurant, Lenny's Subs, or Taco Garage near Truist for a variety of meal options.