TD Canada Trust Branch and ATM

Reviews

• NS

  Nika Sagrafena

  Oct 29, 2025
  1.0
  Opened account with TD and were told that we would receive a $450 cash bonus if we met the stated requirements. However, one major requirement was never disclosed to us — that a government or employer direct deposit had to go into the account. I work for myself, and the service representative knew that from the start, so it would have been impossible for me to meet that requirement. Had they told us this clearly, we would have realized right away that we didn’t qualify and saved ourselves a lot of time and effort. When we tried to resolve the issue, we were made to wait 30 minutes while the service provider and manager discussed the situation privately, without asking us for any details. When we finally spoke to the manager, she was dismissive, unhelpful, and quite rude, implying we were being dishonest instead of listening to what actually happened. We will be closing this bank account immediately and taking our business to another bank! This entire experience has been extremely disappointing, frustrating and a waste of time. Poor communication, lack of transparency, and unprofessional customer service. We expected better from TD.
• AB

  Amit Bibi

  Sep 27, 2025
  5.0
  We had the pleasure of meeting Mariia today and she was outstanding! She went above and beyond to help us, explained everything clearly, gave us excellent recommendations and truly did everything from the heart. She was patient, professional and very kind. We truly appreciate her support and highly recommend her service!
• GG

  Gr8auntd “Gr8Auntd”

  Jul 10, 2025
  1.0
  I used the ATM at this location. This is not my bank so therefore paid $5.00 for a withdrawal. I accidentally chose the wrong denominations of currency and ended up with 10 $5.00 bills. I entered the bank and asked the teller for a $50 bill for the $5.00 bills. She told me she couldn’t convert the money as I wasn’t a customer of that bank. She had just watched me use the ATM, I had a receipt and the money. Would I ever consider opening an account with TD -NEVER.
• JM

  Jeremy Mastin

  Oct 15, 2019
  1.0
  I wish I could give this branch ZERO stars. Im local to Mahogany and went in to open a US Bank account on a Friday an hour before close. I was told to call TD Bank N.A it was easier than in person, I called TD Bank N.A and the person explained to me why it should be done at my local Canadian branch and the policy has changed (staff should be updated and up to speed with their products). I returned to this branch and explained what I wanted to do and what I needed, and booked the next available appointment 30 minutes later. I waited and returned to the appointment and was then told I needed my passport. When I walked out on the appointment and thanked her for telling me I needed my passport she says "Oh I forgot". Now that Ive wasted hours walking in and out of this TD Branch and being on hold over the phone, Im still no further ahead and all Ive done is spoken to incompetent people who don't understand the products they are trying to sell and could care only about standing around collecting a cheque til the day is over.

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