TD Canada Trust Branch and ATM

Reviews

• JA

  Joan Abriam

  5 days ago
  1.0
  This has been one of the most disappointing experiences I’ve had with a bank branch. On November 7th, I booked an appointment with Sukadha Banne from the TD Millrise branch regarding the withdrawal of my son’s RESP. We needed the funds for his upcoming education, which is why we scheduled the appointment before the Tuesday holiday. Unfortunately, I later discovered that the request was not processed. My son even sent the required documents as requested, but no action was taken. As of today, November 18th, we still have not received the RESP funds. I visited the TD Shawnessy branch to follow up, and they informed me that nothing had been process. I was also told by Sukadha that we could only make one withdrawal and the next one would have to be next semester. However, Shawnessy staff clarified that RESP funds can be withdrawn anytime, with few weeks apart as long as they are for educational purposes. I respectfully suggest to the Manager of TD Millrise branch provide additional training to ensure accurate information and proper handling of client requests. I was also asked why we needed the funds now when school begins in January. Given that these are our own savings allocated for education, I felt the question was unnecessary. I hope the branch can improve its service, as this situation caused us significant inconvenience.
• GT

  Good Turtle

  Nov 7, 2025
  1.0
  Today, I visited the TD Shawnessy branch. The male manager's facial expression seems very angry. And he talks very rude to customers when it's actually TD's fault in the first place flip the first name and last name of the legal name. The staff also didn't know how to phrase the customer's concerns appropriately.
• HH

  Helen

  Oct 19, 2025
  1.0
  I’m extremely disappointed with TD Bank. A few months ago, scammers withdrew $59.99 CAD from my account. I reported it immediately and have been calling and speaking with multiple representatives for months. Each time, I was promised that the issue would be resolved, but nothing changed. During my last call, I was told that the money had been refunded — yet no refund ever appeared in my account. This is completely unacceptable. Because of this situation, I’ve lost all trust in TD Bank and plan to close my account tomorrow, which holds a significant balance. It’s clear that keeping money in this bank is not safe.
• DD

  darren

  Oct 14, 2025
  1.0
  I dont even want to talk about it. some people should not be managers. Just go to Shawville
• WA

  Wijthyla Amante

  Oct 10, 2025
  5.0
  Thank you, I believe his name is Fadi, for helping me with my business account. Such a patient and helpful gentleman. Great customer service.

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