Avalon Square

Reviews

• KV

  karla vitense

  Dec 4, 2024
  5.0
  My mother was an assisted living resident for 4 years and last year transitioned into memory care at Avalon. The staff is so kind and caring and made this transition so comfortable and it was done smoothly. The activities, the food and environment are all so perfect for those that need that level of care. I could write pages for how wonderful the staff is to her and so informative and helpful to me. Love it and would highly recommend the Avalon!
• MS

  Michael Smith

  Jul 5, 2021
  5.0
  Avalon Square is one of my favorite places on this Earth. I have been visiting the Avalon for more than fifty years, first as a student who sang there with other members of the Waukesha High School Choir and then as an adult to visit my father and other family friends who live there, I enjoyed the experiences so much that I became a volunteer and started a theatre group for the Avalon residents. After each visit I feel energized and inspired. And I can't wait to return. Over the years I have strengthened existing friendships there, as well as becoming friends with many more residents and staff. The Avalon is a warm and inviting place. Every member of the staff is welcoming and truly dedicated to serving the residents. A wide variety of activities are offered, the food is outstanding, and I can always have a cup of coffee and enjoy good conversation with my friends in the cafe'. I love Avalon Square!
• PL

  pam luer

  Jun 23, 2021
  5.0
  Our family is so grateful for Avalon Square. My Mom has lived independently at Avalon for nearly five years. Every experience from the front door (thank you Sue) to the executive director (always available) including many staff members have made Avalon a terrific experience for my Mom, and our family. During Covid they took great precautions to keep everyone safe and healthy with success. Because I live in a different state, I was not able to see my Mom for over a year. Avalon staff did a quick and vital pivot in order to connect families via Zoom. With the help of the great hard working lovely people at Avalon Square, we were able to see each other and visit online every week. I thought this was a very generous and compassionate life saver. I cannot stress how important this was for my Mom and for me. When I visit, I take long walks along the river and stroll the many shops of downtown Main Street. The location is terrific. The staff are wonderful.The building and apartment is sunny and lovely. I recommend Avalon Square without hesitation.
• HH

  Hayley H.

  Oct 24, 2018
  1.0
  My relative is currently a resident. I cannot recommend this home for anybody's loved ones with dementia. It may be different if you're without dementia but the memory care unit is troubled. Often, on a weekly basis, for months now, our loved one has been found with a heavily soiled diaper (urine leaks through her diaper, through her chair protective pad, and through the chair, & is moderately dehydrated. Day aides have failed to fully assist when asked to assist her to use the bathroom, as she can still move but unable to walk, even when they are lounging around the empty dining area/chatting with each other. Visitors should not be changing their loved ones because the aides fail to do so. She's lost her ability to walk in the last 2 years due to lack of initiation to exercise. Some staff are actually very caring, which is why I've given 2 stars but they are outnumbered by poor ones. Nobody deserves to be left to sit in urine and feces for hours afterwards. Or, be generally neglected because staff doesn't want to deal with changing a patient and leaves them for the next shift. Why she constantly has moderate rashes. No log of her incontinence/diaper changes even though we've repeatedly asked staff to begin doing so. Numerous reports of this type of neglect have largely been ignored by the RN and director of Avalon. There are many amenities but stay clear of the memory care unit as it is not properly managed. Update 07-24/19: In January, I visited my grandmother on a Saturday and we watched her favorite movies for hours. The next day at approx. 3 p.m. my aunt (her daughter) came to visit her. She found her on the floor crying in pain. She called for staff to assist. They hadn't checked on her again for quite some time. She died 3 days later because she had a DNR order. She clearly broke something below her waist as every time she was turned in her bed, she screamed in pain. She was a very tough lady. She was administered morphine for comfort and succumbed to no food and water on the 3rd day post her fall.

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