Pine Heights at Brattleboro Center for Nursing and Rehabilitation
4.791 reviews
Business Details
About
Assisted Living Facility
We at Pine Heights at Brattleboro Center for Nursing and Rehabilitation focus on healing so the joys of daily living can be celebrated. Our center provides post-acute rehabilitation and long-term care services, including a myriad of medical and therapy services. We offer around-the-clock care for those living with chronic illnesses and disabilities. Each day, our skilled, compassionate team strives to help our guests become a better, brighter, and stronger version of themselves.
Location
Pine Heights at Brattleboro Center for Nursing and Rehabilitation
187 Oak Grove Avenue, Brattleboro, VT
05301, United States
Hours
Reviews
4.7
91 reviews
5 stars
78
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8
3 stars1
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1 star
3
- JSjordyn simmons2 days ago5.0We brought my 90 year old mom to rehab today and it’s a very comforting place and my mom described it as it feels like home❤️she feels comfortable and like at home here.Everybody has been very nice and welcoming! Cindy West daughter of Eleanor Taylor.
- CKCynthia KeyesNov 12, 20255.0My husband, Gordon who is non verbal and suffers from right-side-weakness due to a severe stroke some years ago, recently spent 2 weeks at Pine Heights. His doctor determined that he needed more intensive physical and occupational therapy than what he was getting at home. His stay there not only helped him regain his strength, flexibility and confidence, it also allowed him to interact socially with other residents especially during meal times in the dining room. In addition, the staff attended to his every need professionally and with kindness and compassion. One aide, Robin, paid particular attention to him helping to make his stay most enjoyable. All in all, Gordon greatly benefited from his time at Pine Heights and came home stronger and more confident than before. I am very grateful to everyone involved in Gordon’s care and rehabilitation at Pine Heights. Sincerely, Cynthia Keyes
- AAAlex AllenNov 1, 20253.0Why in the world are they still asking COVID scam questions?
- SDSusan DaigneaultOct 25, 20255.0As a community partner supporting clients in need of skilled rehab, Pine Heights goes above and beyond. Therapy, nursing staff, admissions and social workers create care plans with the patient involved every step of the way. They meet clients where they are at, communicate with community based partners to coordinate transitions home and the clients I work with have consistently reported feeling respected and informed. With our medical system now so complicated and fractured, they strive to provide the best possible care with respect.
- GGGeorgeOct 16, 20251.0Staff and administrators at this place are unbelievably rude and unkind. Beyond unpleasant experiences with them personally, I saw them disrespect clients in person and over the phone. This is not a place that treats people with dignity. The social services director was unpleasant and unkind. My family will never return to this place.
Frequently Asked Questions About Pine Heights at Brattleboro Center for Nursing and Rehabilitation
What is a skilled nursing facility (SNF)?
A SNF primarily provides care and rehabilitation services for individuals who require nursing care. Our care center provides 24-hour, licensed nursing care.
Care at our center typically includes:
Our Passport™ approach to short-term rehabilitation
Intravenous therapy
Post-surgical stabilization
Pulmonary management
Wound care
Assistance with medications
Aid in a variety of daily living needs, including dressing, bathing, walking, and eating
Additional services offered may include: psychiatric/psychological services, social services, podiatry and optometry, housekeeping and laundry, and personal hygiene services (barber and salon).
Is a skilled nursing facility (SNF) like a hospital?
Hospitals provide a range of diagnostic and treatment services, including emergency and intensive care, surgery, diagnostics and imaging. Stays at hospitals are usually much shorter than in a SNF.
Skilled nursing facilities provide around-the-clock care to individuals in a short-term or long-term setting, including rehabilitation following surgeries, therapy services, and assistance with activities of daily living, such as bathing, eating, and dressing. SNFs are staffed by licensed nurses, therapists, and other medical care specialists.
What paperwork is required for admission?
Guests or a responsible party will need to complete an Admission Agreement form with the admissions team within 48 hours of arriving.
Please enquire with our admission team as to which documents you are required to provide copies of.
What are the visiting hours?
While our center doesn’t have restrictive visiting hours like hospitals, we generally suggest 8 am to 8 pm. We welcome all visitors and have several areas throughout our center where guests can comfortably congregate with family and friends.
Can our family pet visit?
Absolutely! We welcome most family pets, including dogs and cats. We may request vaccination records and some breed restrictions may apply.
What should i expect when it comes to meals?
We provide a daily menu based on individual diets and preferences. We also have an “always available menu” for guests who prefer something different. Dietary aides are available to review our guests’ preferences and help make healthy selections that support care goals.
Whenever possible, we invite our guests to dine in a common area rather than in their rooms to enjoy the social benefits of gathering with others.
What should I leave at home?
Please leave valuables, such as jewelry, purses, wallets, and large amounts of money at home or with a loved one. We do not permit electrical items such as extension cords, space heaters, or electric blankets.
What level of privacy can guests expect?
We place a great emphasis on providing a supportive and safe environment, including adequate supervision, while respecting each person’s right to privacy. Common areas are open for all and guest rooms are private spaces.
How soon will therapy or rehabilitation begin?
Our goal is to ensure guests start rehabilitation as soon as possible. Therapy sessions will begin within 24 hours of admission and are offered up to seven days a week, based on individual care plans.
Are patients able to spend a night at home?
Short-term Medicare and Managed Care/Insurance Patients – During short-term stays, guests are permitted to leave the facility for special occasions (eg. a wedding, funeral, or special religious event), although not overnight.
Long-term Medicaid Patients – Long-term guests are allowed a leave of absence (LOA) based on the Medicaid allowable time. LOAs are reviewed and approved by our medical team to determine the safety of the time away and coordinate any plans to accommodate our guests’ care needs while they are away.
Private Pay Patients – These guests have no restrictions.
Who will be my doctor? When does the doctor visit?
We have several physicians who visit our guests within 48 hours of their arrival. They also make weekly rounds. If a guest prefers to use an existing primary care physician, our center staff will help them with the guidelines we’re required to follow to accommodate their request.
Our center also has nurse practitioners onsite and 24/7 on-call care staff. Our guest rooms may also include FDA-approved remote monitoring devices that monitor guests’ vitals 24/7. These devices are monitored by a team of RNs who can communicate with physicians and nurse practitioners if there are changes that need to be addressed.
Will i have a voice in my care plan?
It is every patient’s legal right to make their own choices about the care they receive, activities they participate in, and other aspects of their life while staying with us. A resident council, which is a self-governed body in our center, provides our guests with an opportunity to address any concerns.
When it comes to decisions around medical treatment, some guests can opt to give decision-making responsibilities to a loved one, such as a spouse, adult child, or other legally-designated person.
How long will guests stay at the center under their SNF benefit?
Each guest’s length of stay depends on their individual care plan and how they progress through therapy. Please note that insurance-approved days and coverage criteria apply. We will communicate with our guests or their designated caregiver regarding coverage throughout their stay.
How can guests leave the center?
When it comes to helping our guests return home or to another care setting, we closely monitor their progress and assess their requirements with activities of daily living. When appropriate, we support each of our guests with our Passport™ approach, including our Passport to Home program, to ensure a safe return home and continued treatment as needed.
Learn more about how we support the safe transition home with our Passport to Home Program.
What happens when it's time to go home?
As part of our commitment to providing a continuum of care through our Passport to Home program, our guests receive a phone call from a nurse within 24-48 hours of returning home. We’ll make sure they have everything they need to remain home safely and avoid complications, including a virtual visits with our Passport to Home Nurse Practitioners, continued therapy as needed.
Learn more about how we support the safe transition home with our Passport to Home Program.
What types of care and rehabilitation services does Pine Heights at Brattleboro provide?
Pine Heights at Brattleboro offers 24-hour licensed nursing care, short-term rehabilitation with our Passport™ approach, intravenous therapy, post-surgical stabilization, pulmonary management, wound care, medication assistance, and help with daily living activities. Additional services may include psychiatric, social, podiatry, optometry, housekeeping, and personal hygiene services.
How is a skilled nursing facility (SNF) different from a hospital?
Unlike hospitals that provide diagnostic, emergency, and surgical care with usually shorter stays, SNFs provide continuous care in a short- or long-term setting including rehabilitation, therapy, and assistance with daily activities, staffed by licensed nurses and specialists.
What is the admission process and what paperwork is required?
Guests or responsible parties must complete an Admission Agreement form within 48 hours of arrival. The admissions team will provide details on required documents to be submitted.
What are the visiting hours at Pine Heights at Brattleboro?
While there are no restrictive visiting hours, it is generally suggested that visits take place between 8 am and 8 pm. Visitors are welcome in several comfortable gathering areas.
Can family pets visit guests at the facility?
Yes, most family pets including dogs and cats are welcome. Vaccination records may be requested and some breed restrictions may apply.
What meal options are available to guests?
Guests receive daily menus tailored to individual diets and preferences, including an “always available menu.” Dietary aides help guests make healthy choices aligned with their care goals, and dining in common areas is encouraged for social benefits.
What security and privacy measures does the facility offer?
The center provides a supportive and safe environment with adequate supervision while respecting guests' privacy. Common areas are open to all and guest rooms are private spaces.
How soon does therapy or rehabilitation start after admission?
Therapy sessions typically begin within 24 hours of admission and are available up to seven days a week, tailored to individual care plans.
Which nearby medical facilities can assist with specialized healthcare services?
Nearby options include Brattleboro Memorial Hospital (hospital and emergency care), Dartmouth Hitchcock Clinics Brattleboro (oncology and pulmonology), and Southern Vermont Orthopedic & Sports Medicine (orthopedics), which can complement the care provided at Pine Heights.
Are there nearby clinics or specialists for dental and pediatric care?
Yes, neighboring facilities include Montshire Pediatric Dentistry, Connecticut Valley Oral Surgery Associates, Windham County Dental Center for dental services, and Just So Pediatrics, Field, Jane Katz MD, and Howes, Cynthia RN, CPNP for pediatric care.
What nearby resources are available for additional wellness and personal services?
Nearby are Wellness Works offering professional services, Faithful Few Tattoo for beauty and piercing, and Salon Meraki providing hair salon and beauty treatments. Gateway Veterinary Clinic can assist with pet care, supporting families visiting Pine Heights.