Staff Care
Customers consistently praised the staff for their kindness, attentiveness, and genuine care for residents, highlighting individuals like Taylor and Connie.
Facility Quality
The facility is noted for being clean, well-maintained, and welcoming, with many reviews mentioning its beautiful environment and amenities.
Activities and Engagement
Residents enjoy a variety of engaging activities and events, which contribute to a positive atmosphere and help maintain social connections.
Food Quality
The food served at Highland Glen receives high marks for being delicious and well-prepared, with many residents expressing satisfaction with meal options.
Family Communication
Families appreciate the excellent communication from staff regarding their loved ones' care, fostering a sense of trust and reassurance.