Brookdale Kerrville

Reviews

• KD

  Kamryn Dotson

  Dec 12, 2025
  5.0
  I would like to recognize Ashton , the Executive Director at Brookdale Senior Living in Kerrville, Texas, for the exceptional way she supports both residents and their families. From the moment my family and I met Ashton, she made us feel informed, comfortable, and confident in the care provided at the facility.Ashton took the time to clearly explain every detail about the community, its services, and what we could expect. She answered all of our questions with patience, honesty, and professionalism, which truly put our minds at ease during an important decision-making process.It is evident that Ashton deeply cares about the residents and the quality of their daily lives. She runs the facility with compassion, strong leadership, and a genuine commitment to maintaining a safe, clean, and welcoming environment. The pride she takes in her work shows in every interaction and in the overall atmosphere of the community.My family and I are extremely grateful for Ashton’s guidance, dedication, and the care she ensures for everyone at Brookdale. She is a true asset to the facility and to the families there.
• MM

  Marshall Madsen

  Oct 24, 2023
  1.0
  This establishment is not where you want to put your loved ones. They are inconsiderate and incapable of doing their job. I helped one of the nurses walk an elderly woman back to the building that was trying to call the police because of how she was treated. I get it, people with dementia don’t understand anything that is going on but this woman knew the difference between me and people that worked for this establishment. So I sat and talked with her to calm her down because these people were incapable of handling the situation. So if your don’t want your mom, grandma or great grandma to be able to reach the street and have a chance of getting hit by oncoming traffic I would advise to go else where. I’m pretty sure I’m going to catch negativity about this cause people have a job to do but if a total stranger can coax an elderly woman back inside that means these people don’t care about your loved ones
• MM

  Mary Muse

  Jul 6, 2020
  4.0
  My mother was in Independent Living at the Brookdale facility on Plaza Dr. and then we moved her to the Brookdale Memory Care facility. She loved the Independent Living facility, and she is OK with the Memory Care facility. It was the right call to relocate her, and she has adjusted. The staff are kind to her; she says the food isn't as good. I'm very pleased with their precautions during the COVID pandemic and feel very thankful knowing they are careful and she is safe. Sergio is very responsive and attentive. I'm pleased.
• BR

  Bill Reed

  Jul 6, 2020
  5.0
  Speaking for myself And Brookdale resident sister, this place is a must to visit or live in an almost like home atmostphere. Planned daily activities help lift the spirits along with daily exercises. Nice lounge & dining areas. Safety is their number one goal.

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