Brookdale Club Hill

Reviews

• SW

  Sarah Wheeler

  Oct 21, 2025
  2.0
  All smiles and nice when you first move in, but after my FIL passed away they took 3k+ from his estate a month after we had cleared his apartment. They insist you set up auto pay for the monthly rent. We cannot get anyone to call us back not Deidra or Laura. It’s been two weeks and we need the money to pay the bills on his house. Update: got a check back from them BUT it’s made out to the estate of …. So bank won’t deposit it. And Brookdale is checking to see if they can write a new check; not sure why they can’t put the money back the same way they took it out. Why didn’t they close out his account? There is no excuse, it is THEFT.
• JJ

  Jana

  May 29, 2019
  4.0
  I rarely write reviews, but this one is a must. My mother-in-law lived at Chambrel/Brookdale for 16 yrs. She loved the staff, other residents and the little library where she organized and read books often. The food varied...sometimes awesome, other years not so good. Back to staff...I can’t remember all the names, but must mention Julia with personalized living!! While this is an extra cost, she went way beyond the scope of her work to care for mom! She’s loving, honest, meticulous with organizing medication and just a doll! When moms memory started going, Julia never complained about the multiple calls at all hours. All the ladies that work with Julia were amazing. Also...Jeromy! He helped her with her groceries, spoke to her with respect and kindness. For that matter all the young folks at the front desk were awesome! I couldn’t give 5 stars for a only one reason....corporate. After 16 years of never asking for any apartment updates...they insisted on 2 months rent after we had to move mom to a more secure facility. Quite a financial hardship! 2 months!! Check your lease!
• JJ

  Jeanne Jakubowski

  Nov 16, 2017
  5.0
  The first time we visited Brookdale Club Hill in Garland, was two weeks before 50th anniversary. We walked into the clubhouse to meet with our Club Hill representative, Becky, and there was a sign in the hallway that welcomed my husband and I by name and also wished us a Happy 50th Anniversary. We were very impressed by that extra touch and the recognition of such an important event in our lives! That was one of the endearing things that made our decision to choose Club Hill as our senior living community! And it didn't stop there! Brenda Recio, the Move-in Coordinator, has been a treasure of information and service. She even threw us a "Welcome Dinner" to which we could invite friends and family. She did a great job of organizing and putting on the event. She did all the work for us! She sent the invitations and had the kitchen prepare a indoor picnic for all of us! It was a wonderful way to introduce our friends to our new home. Since, she has helped us often as we navigate the process of moving into our new community! The large Dining Room is another place where the Brookdale Club Hill campus shines! The food is always delicious yet nutritious and the deserts are always tempting! At the same time and the young men and women who act as the wait staff are friendly and very alert to the needs of those they are serving. We live in Building 10 which houses assisted living as well as independent living. We have our own dining room in-house. We split our time between the main clubhouse dining room and this one to make the most of our socializing! We have already taken advantage of the many popular, enjoyable activities! There are too many events to count but you are guaranteed to find something to fit your personal tastes! Of course the traditional games, such as bingo cards and board games are regularly scheduled but then there is much more including music, crafts, and scheduled trips and dining out excursions. Oh, I am looking forward to using the outdoor pool that looks so tempting but is closed in fall and winter because of the cooler weather! Last but not least, I am grateful to the residents of the Club Hill campus for opening their hearts to us. Whether its sharing their table with you at meal time or a passing hello in the hall, everyone is so welcoming to newcomers and quickly become not only neighbors but friends! Good job Brookdale, Club Hill! We are happy!
• MC

  Mr. Christopher

  May 11, 2017
  5.0
  My best friend just moved to Brookdale, it's been a great experience for him with excellent amenities and care. Tonya and Kayla and the rest of the staff makes him feel right at home. I would recommend this community to anyone.

Frequently Asked Questions About Brookdale Club Hill