Brookdale Westlake Hills

Reviews

• PA

  Pennie Andersen

  Oct 30, 2025
  1.0
  I WISH I could leave a 0 star review. The amount of neglect and medical malpractice this facility practices is ridiculous. My good friend was checked in for not even 6 hours and was left PURPLE f4om lack of oxygen after she had been screaming for help for hours. Other residents and technicians were screaming on behalf of her as well. When we finally got to her, she was unconscious with her body seizing. We were finally released after we had called the cops, surely because they knew they were going to be held accountable. My friend was one of tbe only people in the facility who was coherent and could actually speak up... who knows what they do to the other residents who can't speak up for themselves. I am disgusted.
• EB

  Ed Bradford

  Oct 9, 2025
  5.0
  Excellent so far. Been here 7 months.
• EE

  Erika

  Oct 9, 2025
  4.0
  All the people who work here are caring, loving people. The activities are fun and they offer a lot of different options. The food is great! It’s a for-profit model and that has its caveats.
• JF

  Joyce Foster

  Oct 8, 2025
  5.0
  Awesome home away from home!!!!
• LL

  L

  Sep 21, 2025
  1.0
  HORRIBLE HORRIBLE HORRIBLE Experience at Brookdale Westlake Hills My family chose Brookdale Westlake Hills because they took excellent care of my grandfather six years ago. Sadly, the quality of care has gone downhill DRAMATICALLY. The staff now are unprofessional, inattentive, and clearly unhappy in their roles. Every time I’ve visited — and after hours of being there, observing staff behavior firsthand — I’ve consistently seen them sitting on their phones instead of caring for residents. This is not just a one-time occurrence; it is a pattern that reflects neglect and lack of interest in their responsibilities. When they do interact with residents, it’s often with a bad attitude, as though the residents are inconveniencing them. Family members and I have repeatedly asked for updates on our loved one, particularly from NURSE EVAN, and each time we were treated as if we were a nuisance. EVAN often responded with a dismissive tone, gave vague or minimal information, and acted visibly annoyed that we were even asking. At times, it felt like pulling teeth to get even the most basic updates about our loved one’s condition — which is unacceptable when someone’s health and dignity are at stake. This is heartbreaking to witness, especially when entrusting them with the care of someone you love. It is shocking and disappointing to see this level of neglect and indifference in a place that is supposed to provide care and compassion. If you value your loved one’s dignity and well-being, DO NOT send them here. They are NOT in good hands.

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