Brookdale Northwest Hills

Reviews

• GB

  Gretchen Bettes

  Oct 8, 2025
  5.0
  My mom has now lived very happily at Brookdale for a little over a year. My mom's dementia seemed to happen very quickly and she was living out of town. I had to move her very quickly and needless to say, I was extremely worried about her and very stressed out. It was the hardest thing I've had to do in a long time. I looked at a bunch of assisted living places in Austin and most of them were good. When I came to check out Brookdale, the place stood out in my mind. I was treated so kindly there from the start. The person that gave me the tour (James) was so kind and made me feel like my mom would be taken care of. He helped me understand my options and was funny and kind. He even bought her a birthday gift and gave me a cute little cat toy because he knew I had cats. He was genuine. Everyone I met at that time was genuine (and still are). I had a lot of questions and there was always a person to help me out. When I toured for the first time, I was struck by how calming the environment was. The place was clean and pretty and the staff seemed engaged with the residents. Everyone made us both feel safe at a very vulnerable time. Needless to say, mom and I were both going through a lot of grief at that time. It was a huge move for her and me. I was scared and felt so alone. Becky, Kay, Stephen, Joyce, and all the care staff and med techs and nurses immediately made me feel at home. She has now lived in Brookdale for a year. We have come such a long way!!! The nursing staff noticed signs of Parkinson's and immediately got hold of me. We started the meds and there was an immediate change in her personality. She is more engaged and happy. I saw more of her sweet personality back. I feel so differently now than I did just a year ago and I know she does, too. We are both so much happier. She walks around calling everyone by name and they seem genuinely glad to see her. I have grown to consider the staff at Brookdale part of an extended family. They are caring in so many ways. It's so hard to recall everything! If there is anything that comes up with her health no matter how small, they immediately call me and let me know and we talk about a plan of action. There are Physical and Occupational Therapy staff that work with her on a schedule to keep her moving and exercising her body. There are fun activities and music all the time. They have an in-house beautician named Betty who does hair and nails for an excellent price and she will go up and get my mom when she forgets her appointment. Everyone there are real folks with caring hearts and a very loving personalities. You can tell this isn't just a job for these people. They seem to enjoy themselves and each other. My and my mom's lives changed drastically a year ago and Brookdale has been the very best part of it.
• SN

  Stephen Niemeyer

  Nov 9, 2024
  5.0
  My Mom gets great care here and she really enjoys the people. The food is good, too!
• CH

  Cathy Heck

  Dec 29, 2021
  5.0
  I can't even really put into words how grateful we are that we found Brookdale Northwest early in my mom's Alzheimer's journey. Oddly, in many ways, we believe that she is happier now than she was during many of the years before she came to Brookdale ... she has discovered a group of friends that she loves to be with ... and they love to be with her. But mainly, we are so thankful for the staff. All of the caregivers, of every level, are kind and gentle and loving toward her. We could never ask for more than that! Thank you to everyone who watches over our mom every day.
• EK

  Emmie Knox

  Jun 4, 2017
  5.0
  Steven and his team are wonderful to work with and go above and beyond for the residents at this community. Steven is a dedicated executive director who is compassionate and dedicated to his team and treats everyone he meets with kindness. I would highly recommend Brookdale Northwest Hills!
• KR

  Kaye Roth

  May 24, 2017
  5.0
  I love the way Brookdale is nestled in the hills affording lovely views from most apartments. My apartment has internet service, a wide screen TV and a microwave and small; refrigerator plus ample closet space There are lots of reasons to leave my cozy room. Exercise classes, concerts from harp to bluegrass and a variety activities at nigh;,movies, conversations with Marci, bingo, poker.and jigsaw puzzles. The heart of Brookdale is in the dining room, where fresh flowers and beautiful table settings greet us all. we have a wide variety of choices at all meals, and breakfast is served all day. we are served by cheerful wait staff and friendly caregivers all day. I have a call light around my neck, which allows me to call my friendly caregiver at any time. the staff make every holiday a special event, with music, decorations, and food. adding to that, the many lovely people who choose Brookdale for their home are some of the reasons to be a resident here.

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