Brookdale Northwest Hills

Reviews

• GB

  Gretchen Bettes

  Oct 8, 2025
  5.0
  My mom has now lived very happily at Brookdale for a little over a year. My mom's dementia seemed to happen very quickly and she was living out of town. I had to move her very quickly and needless to say, I was extremely worried about her and very stressed out. It was the hardest thing I've had to do in a long time. I looked at a bunch of assisted living places in Austin and most of them were good. When I came to check out Brookdale, the place stood out in my mind. I was treated so kindly there from the start. The person that gave me the tour (James) was so kind and made me feel like my mom would be taken care of. He helped me understand my options and was funny and kind. He even bought her a birthday gift and gave me a cute little cat toy because he knew I had cats. He was genuine. Everyone I met at that time was genuine (and still are). I had a lot of questions and there was always a person to help me out. When I toured for the first time, I was struck by how calming the environment was. The place was clean and pretty and the staff seemed engaged with the residents. Everyone made us both feel safe at a very vulnerable time. Needless to say, mom and I were both going through a lot of grief at that time. It was a huge move for her and me. I was scared and felt so alone. Becky, Kay, Stephen, Joyce, and all the care staff and med techs and nurses immediately made me feel at home. She has now lived in Brookdale for a year. We have come such a long way!!! The nursing staff noticed signs of Parkinson's and immediately got hold of me. We started the meds and there was an immediate change in her personality. She is more engaged and happy. I saw more of her sweet personality back. I feel so differently now than I did just a year ago and I know she does, too. We are both so much happier. She walks around calling everyone by name and they seem genuinely glad to see her. I have grown to consider the staff at Brookdale part of an extended family. They are caring in so many ways. It's so hard to recall everything! If there is anything that comes up with her health no matter how small, they immediately call me and let me know and we talk about a plan of action. There are Physical and Occupational Therapy staff that work with her on a schedule to keep her moving and exercising her body. There are fun activities and music all the time. They have an in-house beautician named Betty who does hair and nails for an excellent price and she will go up and get my mom when she forgets her appointment. Everyone there are real folks with caring hearts and a very loving personalities. You can tell this isn't just a job for these people. They seem to enjoy themselves and each other. My and my mom's lives changed drastically a year ago and Brookdale has been the very best part of it.
• PN

  Peaches Nutt

  Jun 21, 2021
  5.0
  Beautiful entrance reflects the tone and care taken on all four floors. Excellent dining staff bringing room trays on request really know the meaning of customer service. From fun birthday happy hour with Bob Apple playing country and more on guitar. To interesting programs on the brain aimed at the lay person level of understanding. And friendly Starr up front!
• AR

  Anna Rose

  Sep 22, 2020
  5.0
  The staff at Brookdale Northwest Hills is so incredible and truly care for each of their residents. I would recommend Brookdale to any family in the Austin area who are looking for a wonderful place for their loved one to live.
• SP

  Suzanne Pittman

  Jul 21, 2019
  5.0
  I moved my mother from San Antonio to Brookdale Northwest Hills in November 2018 after my father died so she could be closer to me. I was fortunate to have a friend who worked there and whose opinion I highly valued, so I felt an additional sense of security about my decision. I visit often at different times of the day and can say there's never been a time that I observed anything that caused me a moment of concern about the facility, staff, or my mother's care. Just the opposite, I marvel at the patience, kindness, and competence of the entire staff. It's also nice to see familiar faces in an industry that typically has a high turnover, most of the staff at BNW has remained the same. The effort everyone puts into making life enjoyable for the residents is heartwarming, they put on so many wonderful events. Another thing that makes BNH stand out is the Harmony Enrichment Group, a program for residents who need a little extra social engagement and support due to cognitive decline and/or mobility issues. I'm so impressed with this group, the leaders really get to know the residents and create a sense of community and belonging. They go on field trips, do cooking activities and crafts, arrange flowers for the dining tables, and eat together in the dining room. It has made a tremendous difference in my mother's frame of mind and her ability to adapt to her new environment.

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