Brookdale South Bay

Reviews

• VP

  Vanessa Perry

  Jul 6, 2025
  1.0
  I had a disappointing experience with One of the nurses, whose name I believe is Petal, came across as unprofessional and dismissive. I felt that my concerns weren’t taken seriously, and the overall attitude made the environment feel unwelcoming. I hope the facility considers more training on respectful communication and patient care.
• JT

  Joan Twardy

  Sep 24, 2022
  5.0
  My Dad was a Hospice resident at Brookdale South Bay for 7 months. He was completely independent at home until November 2021when he suffered a stroke necessitating placement in a long term care facility. He received excellent care until his passing in July 2022. The entire nursing and activity staff made him feel loved and welcomed. The staff was quick to notify me of any change to his plan of care, no matter how minor. As a retired Director of Nursing from New York, I am well aware of the challenges encountered in running a health care facility, and trust me, they are enormous. I could not possibly acknowledge all of the wonderful people who made my Dads final days happy, and at times joyful. They were amazing. My Dad’s own words to me said it all, “I have made a lot of nice friends here”. I miss my Dad terribly but have a sense of peace knowing that in his final days he was surrounded with love and comfort.
• JR

  Joseph Rizzo

  Dec 25, 2021
  1.0
  House of Horrors - My father been placed there less then 30 days ago. So far he fell and dislocated a shoulder, got bed sores, his urine bag overflow causing him pain, doesn't have bed rails, took two weeks to get a wheelchair, and I walked in on him twice yelling for help and being ignored. The staff is Dr. Jykell and Mr. Hide, when visiting they are very receptive and promise to work on the issues. As soon as a family member is not there, they are back to ignoring his requests for help and not cleaning him.
• CM

  Cheryl M.

  Dec 16, 2021
  2.0
  All the staff were very nice when I visited my family member.The nurses on 1st & 2nd shift are genuinely concerned with the health & safety of the residents. The reason why I gave this facility 2 stars is because the staff that work in the office are MIA alot, and trying to get a phone call back from the Executive Director is almost impossible. She apparently has too much on her plate. When you need to speak to her, she is either in a meeting or on a conference call. It is very frustrating to leave a voicemail & and have to repeatedly call back when you have an issue that is urgent and don't get a response back until days later.
• FS

  Fariba Sadeghi-Tabrizi

  Dec 1, 2021
  5.0
  We feel lucky to have found Brookdale. We don't have to worry about shopping and preparing food, cleaning, utility bills, etc. Our life here is like living in a very friendly and cruise ship (but on land). There are lots of activities and we don't feel pressured to engage if we just want to relax in our apartment. Our friends and family who have visited are now also interested in moving to Brookdale when the time is right. One of the best decisions we've made in our life. We HIGHLY recommend it.

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