Brookdale Pinnacle

Reviews

• LM

  Lawrence Macioce

  Nov 3, 2025
  1.0
  I have tried to contact this place on Friday and today with the main number...phone rings at least 15 times with no answer. I went over on Friday and got a few cards, tired to call one of them and they have a VM which isn't customized so I can't leave a message to tell them about the issues.
• KW

  Kirsten Woodard

  Oct 7, 2025
  1.0
  If I could give 0 stars I would. The Worst Senior Living Facility I've ever been at. The managers are awful people. The neglect there residents and treat there employees like trash. Please dont put your loved one here.
• TM

  Trina Mitchell

  Sep 30, 2025
  5.0
  My life time friend is in the memory care facility and as much as it hurt me I found it was the right thing to do especially for her. My very first experience with the staff I knew this was the place I wanted her to be. They were so knowledgeable and kind and still are. The activity director is wonderful and treats them all as family. Actually me too. It helps to know she is loved and taken care of when family can’t be there. There are activities all the time for them and all the families. I would recommend Brookdale to all that are in this place in your loved ones lives.
• CS

  Courtney Spangler

  Sep 26, 2025
  5.0
  Very warm and welcoming! Feels like home the minute you walk in the door. Staff is so caring and treat residents like they are family!
• MF

  Marlene Fox

  Sep 21, 2025
  5.0
  I am beyond excited to share my review of Brookdale Pinnacle. My sister joined the community as an assisted living resident in February 2025, and the transformation I’ve witnessed has been nothing short of amazing. Before moving into Brookdale, she rarely left her room or even got out of her lounge chair. She relied on our family for nearly everything. When I visited her two weeks ago, it was like seeing a whole new person! First, I love her room. It’s the perfect size, giving her the independence to easily navigate the bathroom, shower, and kitchenette. She now uses her walker to go to the dining room for lunch and returns again for dinner both of which she enjoys every day without complaint. She’s also joined bingo twice a week, made new friends, and even gets her hair done at the on-site salon. The biggest moment for me came when I stopped by to say goodbye before leaving Grove City. I found her sitting outside in the sun, something I couldn’t have imagined just months ago. I am so deeply grateful to the Brookdale Pinnacle team for giving my sister a new lease on life and helping her thrive with independence, connection, and joy.

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