EastGate Academy

Reviews

• TD

  Tay D

  Sep 12, 2023
  1.0
  I received a call saying my child was sick and needed to be picked up. He had a fever of 99. I told the caller I would be there as soon as I could. I was working so had to get coverage. Within 3 hours later I arrived at the facility. On my arrival, I was threatened by Chelsey Rodgers in regards to my child being sick saying she should have called the emergency squad since I didn’t arrive within 2 hours. I told her that she should have, if she could not handle my child an hour past the timeframe, in which, she never told me, I had. Chelsey grew upset because the conversation wasn’t going as she planned. When I calmly made a valid point, she then went on to tell another employee to grab my infant things as he is being withdrawal. When the employee was hesitant and appeared to be very confused at Chelseys outburst, Chelsey than yelled across towards the infant room to grabbed everything as they will not be returning, all in front of 2 employee as well as a parent picking up their child. Chelsey has related unprofessionalism several times that day and has express that she does business with a personal mindset. Respectfully, I expressed that she raised her voice at me several times being unprofessional, which she reluctantly apologized for. However, this conversation should have been handled in a private room/setting as Chelsey enclosed personal things out on the open for everyone to hear. Moving past that, the owner, Michelle was no where to be found on which she is never at the Blacklick location she is usually at a different location. I attempted to call her several times, left several voicemails and emails with no return of anything. Those two are meant to be in business together as I can see them being the reason why the daycare alone isn’t thriving as it should. No parent should feel safe to leave their child there as owner is never present and the other do not know how to handle a situation without stepping out of character. Both expressed unprofessionalism, careless behavior. Beware as you’ve been warned.
• TR

  T Rose

  Jun 5, 2019
  1.0
  This Pre-school is TERRIBLE! My son was there for a little less than 9 months. The turnover rate is extremely high. My son had over 5 different teachers, before I decided to remove him. There was no structure or stability. The director Beth seemed annoyed and like she didn't really enjoy her job at all. The owner Michelle was very UNPROFESSIONAL! She requires that all parents do automatic withdrawal to make sure she gets her money, but provides terrible service in return. My son's first teacher was Phenomenal and left after three years, because she wanted to be somewhere she could be appreciated, grow and have benefits. Michelle is paying her staff around $10 an hour without any medical benefits and no raises. I tried to give the school a chance after she left, but I saw a downhill spiral and teachers in and out. The final straw was one day I came to pick my son up and he was potty trained and was saturated in urine and feces! When I walked into the classroom he was sitting in a chair looking very disheveled and visibly upset. He had an appointment we had to attend shortly after and when I asked him to get up to put his coat on he cried refusing to stand up. After standing him up I realized he had a pull up on that was saturated through his pants. This takes hours of NEGLECT! Once I pulled his pants down he had poop stuck to him that had clearly been there for HOURS. When I addressed the new young completely inexperienced staff member she rolled her eyes and told me that she just checked him thirty minutes prior. I was so upset at not only the care my son was receiving while I was at work, but how things were handled after the fact. I immediately changed my son, (which took over 30 minutes) due to the state he was in, making me miss an appointment he had scheduled. I spoke with the Director Beth in tears, because it was such a terrible feeling to know my son was being neglected, while I thought he was in good hands. Beth informed me that the owner was out of town and she would have her call me when she returned after apologizing for what she was able to witness herself. The Owner Michelle never called me, as her preferred method of contact was email. I had to email her multiple times regarding the matter before I got a reply. Once she did reply she said she already addressed the matter and that there would be potty sheets handed out everyday going forward. I respectfully addressed her unprofessional behavior as I had requested a meeting or phone call to discuss matters rather than a dismissive email. She then apologized and made it difficult to meet. This was the FINAL STRAW! I took off of work and diligently did interviews to find him a place that was professional and provided exceptional care and service and I'm so happy that I did. I hope this review helps!

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