Business Details
About
Assisted Living Facility
We at The Pines at Utica Center for Nursing and Rehabilitation focus on healing so the joys of daily living can be celebrated. Our center provides post-acute rehabilitation and long-term care services, including a myriad of medical and therapy services. We offer around-the-clock care for those living with chronic illnesses and disabilities. Each day, our skilled, compassionate team strives to help our guests become a better, brighter, and stronger version of themselves.
Location
The Pines at Utica Center for Nursing and Rehabilitation
1800 Butterfield Avenue, Utica, NY
13501, United States
Hours
Reviews
4.5
143 reviews
5 stars
110
4 stars
19
3 stars
3
2 stars0
1 star
11
What are people saying?
AI-generated from recent customer reviews
Staff Compassion
Numerous reviews highlight the staff's kindness, compassion, and attentiveness towards residents, making families feel comfortable and valued.
Cleanliness
The facility is frequently described as clean and well-maintained, contributing to a welcoming atmosphere for residents and visitors.
Food Quality
Several customers noted that the food quality could be improved, with some expressing dissatisfaction with the meals provided.
Communication
While many reviews praised the staff for being responsive and informative, there were also complaints about communication issues regarding patient care and updates.
Overall Care
Most reviews reflect a positive experience regarding the overall care provided, although there are some concerns about staffing levels and individual cases of inadequate attention.
- CMCynthia MearNov 14, 20255.0My niece is be very well taking care of. The staff is friendly and very caring.
- LBLee BellairNov 2, 20255.0Staff were very friendly.
- EEEllaOct 31, 20255.0The Pines was able to accept my son into long term care when I was no longer able to care for him at home. Staff on the 3rd floor have welcomed him and have treated him with nothing but compassion and respect.
- EEElizabethOct 31, 20255.0My mother has been in the care of The Pines for over a year and I couldn't be more happy with the care she has received. The 2nd floor staff treat my mother as if she is their own. Staff and administration have always been able to answer my questions when questions arose. The Pines is the best place for my mother and her long term care needs.
- ERElena RAug 11, 20255.0My friend was here for an extended time after not being able to return to her previous care facility. The staff was really kind and always took my friend’s concerns seriously. Specially, I would like to mention the social worker, Hanna. She worked on getting my friend a new place to live and never gave up on her. I also would like to recognize the 4th floor unit manager, Reece. She was very knowledgeable and caring to my friend and the other residents. One complaint would be the food. Not great, but that can be fixed. Thank you Pines!
Frequently Asked Questions About The Pines at Utica Center for Nursing and Rehabilitation
What is a skilled nursing facility (SNF)?
A SNF primarily provides care and rehabilitation services for individuals who require nursing care. Our care center provides 24-hour, licensed nursing care.
Care at our center typically includes:
Our Passport™ approach to short-term rehabilitation
Intravenous therapy
Post-surgical stabilization
Pulmonary management
Wound care
Assistance with medications
Aid in a variety of daily living needs, including dressing, bathing, walking, and eating
Additional services offered may include: psychiatric/psychological services, social services, podiatry and optometry, housekeeping and laundry, and personal hygiene services (barber and salon).
Is a skilled nursing facility (SNF) like a hospital?
Hospitals provide a range of diagnostic and treatment services, including emergency and intensive care, surgery, diagnostics and imaging. Stays at hospitals are usually much shorter than in a SNF.
Skilled nursing facilities provide around-the-clock care to individuals in a short-term or long-term setting, including rehabilitation following surgeries, therapy services, and assistance with activities of daily living, such as bathing, eating, and dressing. SNFs are staffed by licensed nurses, therapists, and other medical care specialists.
What paperwork is required for admission?
Guests or a responsible party will need to complete an Admission Agreement form with the admissions team within 48 hours of arriving.
Please enquire with our admission team as to which documents you are required to provide copies of.
What are the visiting hours?
While our center doesn’t have restrictive visiting hours like hospitals, we generally suggest 8 am to 8 pm. We welcome all visitors and have several areas throughout our center where guests can comfortably congregate with family and friends.
Can our family pet visit?
Absolutely! We welcome most family pets, including dogs and cats. We may request vaccination records and some breed restrictions may apply.
What should i expect when it comes to meals?
We provide a daily menu based on individual diets and preferences. We also have an “always available menu” for guests who prefer something different. Dietary aides are available to review our guests’ preferences and help make healthy selections that support care goals.
Whenever possible, we invite our guests to dine in a common area rather than in their rooms to enjoy the social benefits of gathering with others.
What should I leave at home?
Please leave valuables, such as jewelry, purses, wallets, and large amounts of money at home or with a loved one. We do not permit electrical items such as extension cords, space heaters, or electric blankets.
What level of privacy can guests expect?
We place a great emphasis on providing a supportive and safe environment, including adequate supervision, while respecting each person’s right to privacy. Common areas are open for all and guest rooms are private spaces.
How soon will therapy or rehabilitation begin?
Our goal is to ensure guests start rehabilitation as soon as possible. Therapy sessions will begin within 24 hours of admission and are offered up to seven days a week, based on individual care plans.
Are patients able to spend a night at home?
Short-term Medicare and Managed Care/Insurance Patients – During short-term stays, guests are permitted to leave the facility for special occasions (eg. a wedding, funeral, or special religious event), although not overnight.
Long-term Medicaid Patients – Long-term guests are allowed a leave of absence (LOA) based on the Medicaid allowable time. LOAs are reviewed and approved by our medical team to determine the safety of the time away and coordinate any plans to accommodate our guests’ care needs while they are away.
Private Pay Patients – These guests have no restrictions.
Who will be my doctor? When does the doctor visit?
We have several physicians who visit our guests within 48 hours of their arrival. They also make weekly rounds. If a guest prefers to use an existing primary care physician, our center staff will help them with the guidelines we’re required to follow to accommodate their request.
Our center also has nurse practitioners onsite and 24/7 on-call care staff. Our guest rooms may also include FDA-approved remote monitoring devices that monitor guests’ vitals 24/7. These devices are monitored by a team of RNs who can communicate with physicians and nurse practitioners if there are changes that need to be addressed.
Will i have a voice in my care plan?
It is every patient’s legal right to make their own choices about the care they receive, activities they participate in, and other aspects of their life while staying with us. A resident council, which is a self-governed body in our center, provides our guests with an opportunity to address any concerns.
When it comes to decisions around medical treatment, some guests can opt to give decision-making responsibilities to a loved one, such as a spouse, adult child, or other legally-designated person.
How long will guests stay at the center under their SNF benefit?
Each guest’s length of stay depends on their individual care plan and how they progress through therapy. Please note that insurance-approved days and coverage criteria apply. We will communicate with our guests or their designated caregiver regarding coverage throughout their stay.
How can guests leave the center?
When it comes to helping our guests return home or to another care setting, we closely monitor their progress and assess their requirements with activities of daily living. When appropriate, we support each of our guests with our Passport™ approach, including our Passport to Home program, to ensure a safe return home and continued treatment as needed.
Learn more about how we support the safe transition home with our Passport to Home Program.
What happens when it's time to go home?
As part of our commitment to providing a continuum of care through our Passport to Home program, our guests receive a phone call from a nurse within 24-48 hours of returning home. We’ll make sure they have everything they need to remain home safely and avoid complications, including a virtual visits with our Passport to Home Nurse Practitioners, continued therapy as needed.
Learn more about how we support the safe transition home with our Passport to Home Program.
What services does The Pines at Utica Center for Nursing and Rehabilitation offer?
The Pines at Utica provides post-acute rehabilitation and long-term care services, including physical, speech, and occupational therapy, heart failure and cardiac recovery, pulmonary disease management, stroke rehab, orthopedic care, amputee rehab, diabetes management, IV therapies, respite, palliative, and hospice care.
What are the visiting hours at The Pines at Utica Center for Nursing and Rehabilitation?
Visiting hours are generally suggested from 8 am to 8 pm, but the center has no restrictive visiting hours like hospitals and welcomes all visitors.
Can family pets visit The Pines at Utica Center for Nursing and Rehabilitation?
Yes, most family pets including dogs and cats are welcome; vaccination records may be requested and some breed restrictions apply.
What should guests expect regarding meals at the center?
Guests receive a daily menu based on individual diets and preferences, with an “always available menu” for alternatives. Dietary aides assist with healthy selections, and dining in common areas is encouraged for social benefits.
How soon does therapy or rehabilitation begin after admission?
Therapy sessions begin within 24 hours of admission and can be offered up to seven days a week based on individual care plans.
What is the address and main contact number for The Pines at Utica Center for Nursing and Rehabilitation?
The center is located at 1800 Butterfield Avenue, Utica, NY 13501. The main phone number is +1 315-797-3570.
How can visitors use nearby services when visiting The Pines at Utica?
Visitors can utilize nearby places such as the United States Postal Service for mailing needs, Walgreens pharmacy for convenience shopping or prescriptions, and local dining options like Arby's or McDonald's for meals before or after visiting.
Are there recreational or cultural attractions near The Pines at Utica for visitors to enjoy?
Yes, visitors might enjoy the Utica Children's Museum for family-friendly activities or visit AMF Pin-O-Rama Lanes for bowling entertainment before or after their visit.
What automotive or convenience services are available near The Pines at Utica?
Nearby services include Minit Car Wash and Tallman’s Tire & Auto Repair for vehicle care, as well as Fastrac and Cumberland Farms for convenience store and gas station needs.
How is The Pines at Utica Center for Nursing and Rehabilitation staffed to ensure quality care?
The center is staffed with licensed nurses, therapists, physicians, nurse practitioners, and on-call care staff providing 24/7 care and remote patient monitoring to ensure consistent, high-quality care.