Generations Child Care - Gates

Reviews

• TK

  Tauri King

  Dec 20, 2023
  5.0
  I can write an entire Book about Generations that how amazing this Daycare is. I am a first time mother and I was looking for a childcare my baby can attend and I chose Generations on Chili Ave. The customer service stood out the most and the way each staff care for my baby and all the other kids. This place is a family they involves everyone in events. They are loving, caring, compassionate, attentive to details and so much more. I would highly recommend everyone to choose Generations. Thank you for demonstrating excellence and making a positive impact on family lives !!!
• MR

  Michelle Ridgeway

  Sep 9, 2022
  1.0
  I can honestly understand why their ratings are so low. I called the Chili Ave location to see about openings. They brought me in for a tour, had me do all the paperwork and told me that I just needed the NOD to be able to get the start date for my 2 granddaughters. I canceled care with their previous daycare provider and received the new NOD for Generations only to find out Generations doesn’t have an opening for either of them!! Needless to say, I was furious. I had to miss 3 days of work because of their misleading lies. Why would any daycare provider ask for a NOD, have you fill out all the paperwork, get the physical and immunization records, knowing they have no spots open. I contacted the the director and left four messages with NO response. Needless to say, I wasn’t surprised. I would never recommend this childcare provider to anyone. I was fortunate enough to find daycare at the YMCA and they are phenomenal. So for all the aggravation Generations caused me it all worked out for the best.
• JR

  Jasmine Rosario

  May 29, 2018
  1.0
  This place doesn't even deserve 1 star. This place has to be the WORST daycare you could ever put your children in to. This company and its staff don't care about the children AT ALL. The only thing they are concerned about are your payments and adding any extra fees that they can apply. $10 late fees even if you are only a couple hours late with a payment. $30 absence fees even if your child is sick. When you have multiple children like me that adds up. Staff has been rude and snippy with me as well as my children. Have even called my children names. The snacks they give the children are saltine crackers and water or warm milk most of the times. You would think that after all the money they receive children would at least receive a decent snack. NOPE! My children aren't always the easiest children to deal with as are a lot of children but with patience and reasonable discipline they would behave. This place has suspended 2 of my children MULTIPLE times for small things leaving me to find alternate childcare for them and even having to miss work. I have complained multiple times to several different supervisors, but their turn over rate is ridiculous every week there is someone new working in the office. so once you have talked to someone about the situation they leave now you are forced to talk to someone new and explain everything all over again. I will be removing my children from this daycare asap!!!!

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