Brookdale Pittsford

Reviews

• KM

  kathy Mancini

  Jun 24, 2025
  5.0
  Very happy, friendly helpful staff. Mom was very happy, fit in easily. Were very responsive to our family issues. Would highly recommend.
• FM

  FRANCES MATZ

  Mar 14, 2024
  5.0
  The staff are just wonderful and very caring to the residents.... Brookdale Assisted Living is one of the BEST PLACES for someone who is suffering with Alzheimer's disease. Staff displays good care & concern for each resident.
• AA

  ash

  Jun 19, 2022
  1.0
  EDITED FOR PRIVACY PURPOSES (and no, their executive director did not get in contact with me) Do not send your loved ones here. It is an absolute waste of money and no one should not be subjected to this neglect. Just because someone has dementia, does not mean they don't feel, and certainly does not mean they deserve no quality of life. This is, from my perspective, at no fault of the individual aids, and instead a complete and utter failure from management, in a desperate attempt to suck any last bit of money they can from people with very limited options. Some of the aids are incredibly sweet, for example, one aid actually got my dad (retired singer/songwriter) some pairs of music-related socks for Christmas. Others used to sit down and do puzzles with my dad and his friends/other residents for hours. There has to be some issue when it comes to training or employment structure that causes this level of neglect to occur. When we first moved my dad in here, Brookdale was under completely different management. It was never perfect, but it was better than this. Tim used to bring residents out on "field trips," would actually talk to residents, held/scheduled events, there's almost none of that now, and whatever remains is not handled in a meaningful way. My father has been neglected here since 2018. The aids will not make sure he’s dressed, they’re perfectly fine with him skipping meals, and they do not, in fact they refuse, to keep up with his hygiene, such as shaving his face or trimming his nails. Multiple items have been stolen from his room, most importantly a very pricey walker. We were given $100 to cover the stolen walker (no one near the total cost of that specific walker), but never any other reimbursement for other stolen items. Residents are often the victims of what can only be called stupid decisions by management.The first thing that comes to mind is this phase management went through, where they insisted all toiletries need to be locked away in a clear box. Obviously, because it's a clear box, there's no issue, right? These people with dementia will have no issue remembering to brush their teeth, put on deodorant, etc, even if all of those supplies are *locked away in a box, with a combination needed to unlock,* because the box is clear! I'm sure that didn't create any confusion! C'mon now, what's a resident gonna do, OD on toothpaste?!? This is sarcasm, obviously, and while I'm sure management had their reasons, but what one resident needs is not what all residents need. He has now been moved into, hopefully, a much better, and much CHEAPER, assisted living home. Not by choice, but because Brookdale refused to take him as a resident anymore. He was hospitalized and lost his mobility, but Brookdale said if he gained some mobility back they'd still take him. He got into a rehab program, started regaining mobility, and Brookdale still refused to take him. Incredibly disappointing, although not surprising, and left my family in a very tight situation. And, the cherry on top, they managed to lose his meds!

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