Brookdale East Niskayuna

Reviews

• AE

  Annalara Ellerup

  Aug 4, 2025
  2.0
  I don’t understand the positive reviews! Other than the care staff (not management) being lovely, there is absolutely nothing going on for the residents. They even keep the 2 wings separated 95% of the time, the courtyard is locked and no one has the key on the weekends. They are so understaffed that it can take up to 15-20 minutes to find someone if help is needed. Rarely a reception to let you in or out. Any concerns with management falls on deaf ears- even the care staff complained about management. I won’t even go into the laundry system! Everything disappeared! Mom always blamed. Mom now at Perergine in Colonie and it’s fantastic. Both wings open at all times with numerous lounge and dining areas. Everywhere you look there is a staff member. There are activities throughout the day. Her clothes are not missing or damaged. And mom is never blamed for anything. And mom is much happier. An after thought…. Because I’m still so disturbed by the management staff’s concern for the residents: when mom moved out (was asked to leave actually- we believe it was because we complained too much about the care given) the director Elizabeth didn’t even bother to come out of her office to say good-bye or wish mom well. She was right there in her office watching us move mom out. Truly disturbing.
• AB

  Amirah Barros

  Jul 18, 2024
  1.0
  I called for general information and the person I was speaking to hung up on me b/c I said I prefer speaking over the phone then coming in just to get general information , I pressed option two I believe it was for the director , horrible customer service
• BT

  bj truax

  Oct 6, 2023
  5.0
  At Brookdale East, my mother has regained her ability to make independent choices; her physical strength to walk w/walker; and her interest in social engagement with other residents. Thank you, BD staff!
• LO

  Lorri Oberbroeckling

  Jan 20, 2020
  5.0
  My dad has been here for a month now and as I am out of state the staff has been very helpful and has answered all my questions. My dad is in the hospital right now and the first thing this AM Megan told me she is following up with the hospital to check on him. I couldn't ask for a better staff. They greet you as you walk in and I saw him on Friday and when I stopped in to check on something Monday they knew who I was and knew who I was there to see.
• GU

  Google User

  Jul 9, 2017
  5.0
  My Aunt is here now,the place is amazing,staff is wonderful and very helpful,the facility is so clean and kept up it looks brand new.She is in great care.

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