Business Details
About
Non-Profit OrganizationGymSwimming Facility
Location
Hours
Reviews
3.8
178 reviews
5 stars
97
4 stars
25
3 stars
10
2 stars
13
1 star
33
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted severe issues with customer service, particularly regarding membership cancellations and billing disputes.
Cleanliness
Many customers praised the cleanliness of the facility, especially the women's locker room and overall gym environment.
Staff Attitude
Feedback was mixed regarding staff demeanor; while some staff were described as friendly and helpful, others were noted as rude or unprofessional.
Facility Condition
Several reviews mentioned that equipment and facilities were often in need of maintenance, with broken items remaining unfixed for extended periods.
Crowding
Customers frequently noted that the gym can become overcrowded, particularly during peak hours, leading to a less enjoyable experience.
- LALala ArmstrongOct 26, 20255.0Earnest Mahir Abdul-Mateen M-16 Mateen
- BBBonnieOct 19, 20251.0Prospective members should be aware of severe administrative issues with billing and membership termination. I initiated an in-person cancellation on May 16, 2025. Timeline of Administrative Failure: • Billing: I have been improperly charged for five consecutive months (June - October 2025). • Contradictory Confirmation: In July, staff confirmed my cancellation was "processed" via email. • Record Failure: Today (October 19), staff finally admitted they had no record of my cancellation, contradicting the July confirmation. This demonstrates a critical failure in internal record-keeping and customer service follow-through. Be prepared for a lengthy and frustrating process to stop billing.
- EXEva XiaoOct 13, 20254.0I only come for the indoor pool and have had a really positive experience! The women’s locker room and showers are clean and the lifeguards I’ve encountered are helpful and nice (I forgot goggles and a swim cap once & they lent me both). The downsides are that 1) the pool is only open at certain times, which are posted on the website, and 2) it can get quite crowded in the evenings and mornings. There might be 2-3 people per lane, which isn’t ideal
- ATAsad TheruAug 19, 20251.0Truly terrible customer service. They never answer the phone, put you on hold indefinitely, and we have been trying to cancel a membership there for 6 months. We were told to email them the one time we got through and we did like 5 times and no response, nothing and we kept getting charged. They had the audacity, after my credit card refused payment to continue trying to bill us, and I have to keep disputing charges! Capital One has informed me that not all merchants are blockable and so there's nothing I can do but continue to dispute the charges lol
- GGGiusy GaleottiAug 15, 20252.0Unpleasant young gentleman at the reception desk . He wasn’t able to cancel my membership in person because he didn’t listen to my information and he came out with an attitude not only to me as a member but to someone double his age. The young associate must to be trained for the job and teaching some manners. Grateful and thankful for the helpful and kind manager ( woman) that took over him.
Frequently Asked Questions About Bedford-Stuyvesant YMCA
Where is the Bedford-Stuyvesant YMCA located?
It is located at 1121 Bedford Avenue, Brooklyn, NY 11216, USA.
What are the opening hours of the Bedford-Stuyvesant YMCA?
The YMCA is open Monday through Friday from 6:00 AM to 9:30 PM, and on Saturday and Sunday from 8:00 AM to 5:00 PM.
What types of facilities does the Bedford-Stuyvesant YMCA offer?
The YMCA offers facilities such as a gym, indoor swimming pool, fitness center, and youth organization services.
Does the Bedford-Stuyvesant YMCA offer any sports programs?
Yes, the YMCA provides services including baseball programs.
Is the Bedford-Stuyvesant YMCA a non-profit organization?
Yes, it is categorized as a non-profit organization.
How can I contact the Bedford-Stuyvesant YMCA?
You can reach them by phone at +1 718-789-1497 or visit their website at https://ymcanyc.org/locations/bedford-stuyvesant-ymca.
Are there any nearby schools close to the Bedford-Stuyvesant YMCA?
Yes, Bedford Academy High School, which includes a high school and elementary school, is nearby.
What dining options are near the Bedford-Stuyvesant YMCA?
Nearby dining options include Lucy's Vietnamese - Bedford Stuyvesant and Art Shack Cafe/Bar.
Where can visitors store their luggage near the Bedford-Stuyvesant YMCA?
Bounce Luggage Storage - Bedford offers luggage storage nearby for visitors.
Are there places near the Bedford-Stuyvesant YMCA to enjoy arts and entertainment?
Yes, visitors can check out LAND Studio and Gallery or Artshack Cafe and Bar for art and community events.