Brookdale Salisbury

Reviews

• SM

  Stuart Madow

  May 15, 2025
  5.0
  The team at Brookdale Salisbury are among the most professional I've encountered. This community has be a foundation in the Salisbury area for years. The building is always well maintained and the staff provide warm, safe, compassionate care to the residents.
• BW

  Bec Whitehead

  Jun 18, 2024
  2.0
  I hate writing bad reviews, especially knowing it may effect the people who are doing the best they can, but I don’t feel right not warning other people of our experience at Brookdale Salisbury. All the great reviews from 2+ years ago were written about different management. Apparently management changed and things have gone downhill ever since. One positive thing I’ll say is the nurses truly did seem to care and do their best (they are the only reason this place gets two stars instead of one). However, they are massively understaffed and can only do so much spread as thin as they are with unsupportive, chaotic management. The only other compliment I have for this place is the fact it wasn’t filthy. We had a pretty decent experience with management up until contracts were signed. Everyone was so willing to help and then when they had our money, things slowly started to change. The onboarding process was stressful, unnecessarily complicated, and unorganized. You know things are bad when you’re looking at other options the day after moving in. Communication between administrative staff was straight up awful, leading to lots of headache and mistakes to micromanage. It might’ve been forgivable if they were capable of taking ownership for the mistakes, but of course, everything was somehow our fault even though our subsequent move to a different facility (that had logical, organized systems of communication) went near flawlessly. The head nurse seemed determined to make everything as complicated as possible. She didn’t give a rip about the family and what we know of our dad; if it wasn’t spoken and signed by her doctors, it was as good as dirt. The doctors they used were terrible as well, claiming my dad had “no signs of cognitive decline” after 5 minute tests where they would give him ‘hints’ the entire time (he received a late stage dementia diagnosis by another doctor right after we left Brookdale). They just wanted to put him on antipsychotics and call it good. There were several cases of straight up negligence that we were told by management would be “investigated”, and of course, we never heard a word about it again even when we attempted to follow up. My dad’s wellbeing continued to deteriorate at Brookdale Salisbury, and I’m just so thankful we got him out of there. He’s improved drastically since leaving, and my and my sisters’ lives have drastically improved as well now that we don’t have to micromanage the people taking care of him. My oldest sister’s (my father’s POA) hair fell out from the stress she went through trying to ensure proper care at Brookdale Salisbury. Now, after two and a half months elsewhere, her hair is growing back. I could go on much longer about the details of our experience, but I’ll leave it there. If my review can help save even one family from the hell we experienced here, I’ll be happy. Do not trust your loved ones with Brookdale Salisbury.
• MH

  Megan Hutchison

  Jun 2, 2021
  5.0
  Brookedale Salisbury is a great place !! The environment is awesome !! The staff is so kind and welcoming and they make the building feel like home !! Everyone is so helpful for anything you may need !! Crystal the sales manager is very helpful with explaining any questions you may have about moving a loved one in. The building is very clean, the food is awesome, and so many different activities to do, so this is why you should bring your loved one to Brookedale Salisbury !!
• SS

  Savanah

  Mar 7, 2019
  5.0
  my family and i were stressed out about the idea of putting our loved one in a senior living home but the sales manager, crystal, was very helpful in the process and eased our minds. we fell in love with the place and the staff. no matter what you or you loved one needs, they’re always willing to help and go above and beyond.

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