W. L. Case and Company Funeral Directors

Reviews

• CJ

  Cathy Jacques

  Sep 27, 2025
  5.0
  Good Samaritan has made our sad experience, thru the death of our brother, seamless!! We appreciate the gentle support and encouragement from the entire staff, making a less traumatic experience. They have had our backs from day one and did everything possible to help us thru this heart wrenching journey. Warmest Wishes, The Pietras Family
• DD

  Dolores

  Sep 15, 2025
  5.0
  The team at W.L. Case and Company were absolutely amazing from start to finish. They were not only very kind and knowledgeable, but they were also extremely efficient. Their attention to detail was phenomenal. Everything was done with EXCELLENCE, and my family will be forever grateful to them.
• TE

  Ted Emery

  Aug 30, 2025
  5.0
  Very professional and understand every time our family has used them over the decades. Over the years some people have come and others have gone but the quality of service has stayed the same. Thank you Jason and everyone else.
• MM

  Megan

  Jul 30, 2024
  2.0
  We went through Case funeral for my mom's memorial service that was held this past Sunday, July 28th, 2024 at their Bridgeport location on Dixie Hwy. Overall Gabriella who was our main contact was very accommodating and helped with any questions we had. There were a few things though that I am disappointed in how they handled the day of the service. I took a screen shot of the verse selection and emailed it so there would be no confusion, unfortunately when I arrived the day of the service and opened up the memorial folder, the wrong verse was used in her folder. At that point there was really nothing that could be done about that. I called yesterday and they offered to print off some new copies with the correct verse selected, which I accepted and picked up same day. Prior to the service I dropped off a bag with pictures for the slideshow and my mothers urn. The gentleman at the counter seemed confused and didn't know what to do with the bag. I touched base with Gabriella about it the next day, which she replied the items weren't where they were supposed to be and she had to go looking for it. Luckily she found it and let me know right away. The same gentleman was working the day of the service and seemed bothered to be there. When I asked him about a stand for a canvas picture I brought, he simply replied with," I don't work at this location, so I don't know where anything is at." He didn't go looking for one until I pressed him about it a couple times. They left a broom closet open the whole service which was quite an eye sore because the room was cluttered and unorganized. Every guest that came in had to walk past that closet. Him and his coworker also decided to mess with the slide show right in the middle of the service to try and get it to continuously loop. After 15 mins of them standing in front of the tv, I approached them and asked them what they were trying to do. A few more minutes passed and I asked again if it was that big of a deal to come in and restart it when it was done playing. The gentleman replied with," Well that mean I have to come in here every 28 minutes." I was frustrated so I replied with," Isn't that your job?" I feel like that was not an appropriate response to someone who is grieving the loss of their mother. If anything, that is something they should have tried to figure out prior to the service starting. They wasted almost 20 minutes of no video in the MIDDLE of the service because he didn't want to be bothered to get off of his phone in the office and restart the video when it ended. They also didn't offer to hold the door open for any guests or direct anyone/greet them as the walked in the door. Maybe that gentleman should work elsewhere if he doesn't want to show any compassion for a family grieving the loss of their Mother, Wife, Sister, Aunt, Grandmother.
• RT

  Richard Tolfree

  Jul 5, 2024
  5.0
  We had an amazing experience with funeral director, Jason Wright. He was courteous, kind, patient; dependable and thorough on the day of the service. We were extremely pleased.

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