Blossom Ridge

Reviews

• MC

  Marie c

  Oct 30, 2025
  1.0
  I have had a family member at Flourish for a few years. I have experience with all the different services they have offered. I agree with other reviews that since the sale to StoryPoint things have significantly gone downhill. The subtle changes that occurred in the beginning to the dining room and the overall appearance/cleanliness of the facility have quickly become major changes, have really upset the residents. They were told there would be no changes. StoryPoint states that they are trying to “standardize” their communities. How do you do that with the vast differences in communities? The amenities, location and residents are not the same across the board! The residents of Flourish selected it for a reason. The lack of any leadership onsite for many months has been concerning. There is no one to get answers from. The turnover at corporate prevents you from speaking to someone who knows what’s going on. The lack of communication with residents and family members regarding the de-licensing of AL is very upsetting. Flourish has become their home and the caregivers treat them like family. The original staff have held on in hopes of some improvement, but they too have essentially been left in the dark. The plan for the care provided to the AL residents with CORSO CARE is a crap shoot. Staffing has consistently been an issue in all areas, so I’m sure adding the 20 AL residents will only put more pressure on those trying to a good job and no clear leadership to guide them. Blossom Ridge/Flourish was once a luxury senior living community, with all the changes I’m not sure that can be said anymore.
• JP

  Jeane Parker

  Oct 29, 2025
  2.0
  I've sadly come to accept that StoryPoint will never commit the resources needed to meet the standard of quality and care residents enjoyed when this community was owned by the Moceris, but the abject disrespect shown its AL residents — many of whom have called this place home since it opened — is breathtaking. The blindside of these families, giving them just 30 days (the bare minimum required under state law) to either find a new place to live or convert their leases to IL and pay a steep premium for less reliable care, is an unconscionable violation of trust. StoryPoint knew at least as far back as January it planned to de-license AL. And its "strategic partner" and funding source, Welltower, laid its corporate strategy bare in a July 2024 investors call, the same month it bought Blossom Ridge, saying it would focus on leasing to "lower-acuity" — i.e., more independent — seniors to cut costs and boost profits. Welltower's CEO said, "While a lower-acuity resident pays less than a higher-acuity resident for the same room, they also consume far less human resources and tend to stay longer. This creates a healthier rent roll over a longer period of time, leading to higher NOI." I applaud the AL families for their courage in calling StoryPoint out without fear of retribution/retaliation. I agree with the reviews of the decline of the facilities (food, cleanliness, activities, grounds, the ridiculous situation with the toilets!) This is my father's home, and I try to focus on what remains special about this community, the things StoryPoint cannot destroy or degrade: the true friendships made, the way the residents look out for and care about one another, the original Moceri staff that has become like family. However, I once gave this community rave reviews to anyone who asked; unless things change, I no longer feel confident in doing so.
• JE

  Jeff Eusebio

  Oct 28, 2025
  2.0
  My mom has lived here for years. She’s built real friendships and has volunteered countless hours leading a resident choir. That’s exactly why this is so hard to write. Flourish/StoryPoint is ending the licensed Assisted Living model and switching our loved ones to an unlicensed “Enhanced Living”. I understand change happens but families were given only roughly three weeks’ notice. Under the new approach, the facility isn’t the direct care provider, you’re expected to sign a separate care contract with Corso Care. That’s a big shift in accountability. The facility itself is beautiful but has suffered from disrepair and lack of cleaning and maintenance. This is painful to witness too. We’re not asking for perfection, just clarity and safety. If you’re considering moving in, get these in writing: who is accountable in an emergency, caregiver coverage by shift, response times for pendant calls, medication procedures (and costs), and whether you can opt for month-to-month during the transition. Kudos to Michael who worked with his management to allow residents to continue month-to-month, so my mom can trial this brand new, unproven setup before committing to a year. I’m also grateful for the residents who look out for each other and for the original staff who still go above and beyond. But until leadership steps up and starts running a great facility like the Moceri's used to, and restores transparency and reliable oversight, I can’t recommend this community with confidence.
• MW

  Michelle Watterworth

  Oct 28, 2025
  2.0
  With a loved one at this facility, I have significant concerns regarding the recent changes in the assisted living facility that, until recently, was an exemplary model of what a caring and supportive environment for older adults should be. In the past, the facility was renowned for its clean and safe environment, the dedication of its caring staff, the delicious meals that were served, and the genuine sense of home it provided for its residents. Unfortunately, since the new administration has taken over, there have been noticeable and worrying declines in the quality of service. There have been numerous pending changes that have left us questioning the continued safety of what was previously the assisted living units. These changes, including de-licensing the facility and offering “a la carte” services have not only left us questioning the future level of care but have also led to significant angst and worry for residents, some of whom have been here since the opening of this facility. Residents have also been voicing their dissatisfaction with the food and level of activities offered at this previously premier facility to which the new administration have made many empty promises. Additionally, it is evident that the facilities are not being maintained to the standard once enjoyed, which is very troubling. Providing only 30 days' notice of the de-licensing of the facility is not what you would expect of an organization that supposedly puts residents first. Such a short notice period is putting residents at considerable risk, a concern apparently not shared by management. These issues are of great concern, and immediate action is necessary to address and rectify them, yet the new management seems unconcerned. The residents deserve to feel safe, cared for, and respected, and it is imperative that the facility returns to the high standards it once upheld.
• SP

  Suzanne P

  Oct 27, 2025
  2.0
  The decline at this once -exemplary senior living community has been heartbreaking to witness since the July 2024 sale from the Moceri family to StoryPoint. Sixteen months into StoryPoint ownership, the company has failed in its promise to maintain the facility's high quality and care. The facility is beautiful, but today, only two things still deserve five stars at Flourish (formerly Blossom Ridge): the residents — who have forged genuine friendships and look after each other like family — and the compassionate original team members (concierge, activities, sales, etc.) who stayed on after the buyout and continue to go above and beyond. There is still no permanent StoryPoint senior management presence on-site. Phone messages go unreturned, and family concerns are met with vague assurances like "we take your feedback seriously" but no visible action. CorsoCare, StoryPoint's in-house caregiver affiliate, has several concerning incidents, including missed medication reminders, slow emergency pendant responses, failure to meet scheduled toileting, showering, and activity/meal transport needs, and understaffing. (State records reflect similar issues at other StoryPoint/CorsoCare-run facilities, with over 30 serious violations recorded from 2023–2024, including medication errors, falls, understaffing and neglect.) The main building's lobby, stairwells, elevators,and common areas—which previously were dusted, mopped or vacuumed nearly 24/7—now go uncleaned for days. Staff cuts/shortages have affected the once-meticulous bi-weekly apartment cleanings, which now frequently leave behind mold buildup and soap scum in showers, dirt and debris collecting on floors under the kitchen and bathroom cabinets for weeks (they mop just the middle of the floors) and bed linens unchanged. Clogged and overflowing toilets have become common after a recent StoryPoint plumbing/water "upgrade." Most disturbingly: StoryPoint this month informed residents in the main building's Assisted Living section it would not renew its state license, giving them only 30 days to either vacate or sign a new lease and pay a higher cost for in-house Corso services replacing the AL services. The loss to these residents of promised care, safety, and stability is shameful and gut-wrenching, especially because this change (which will free StoryPoint from state oversight) was planned for months, yet the company reportedly continued to sign on new AL occupants through spring and summer. Despite the declining service and standards, residents stay because it has become their home, and families continue to hope for improvement. But sadly for potential new residents, another reviewer put it best: buyer beware!

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