Brookdale Hagerstown

Reviews

• LL

  Laureen Lipscomb

  Oct 17, 2025
  4.0
  Brookdale was an easy choice when we needed assisted living for my Dad. He was close to his family and neighbors. And, the atmosphere is warm and welcoming!He is well cared for when we can’t be there.
• MA

  Mindy Allen

  Oct 11, 2025
  5.0
  A little over a year ago, when we could no longer care for Mom at home, we were searching for a safe and affordable place for her to live. She has dementia. It is a heartbreaking disease and that search was heartbreaking for her daughters. But, we found Brookdale. As the oldest daughter, I visited first. I was immediately put at ease observing , staff that knew residents by name, who were friendly, seemed to be enjoying their work and were very professional. I was welcomed to speak with any and all of the staff who would take part in Mom's care if she came to live there. I even got to speak with the woman who runs the hair salon! Everyone was very knowledgable, thorough and patient in answering my questions. After that visit, I decided to be put on the waiting list. Once called with an opening, we said, "yes!" We have not regretted our decision for a moment. Mom loves it there, she is well cared for, staff go "above and beyond" to communicate and share special moments with us. When we visit, we are always greeted and known. We are so grateful for all of the caregivers and staff at Brookdale.
• JS

  Judy Smith

  Oct 9, 2025
  5.0
  My mom has been at Brookdale for almost nine years, she is now 97 y/o and I accredit Brookdale impart for her long life. I believe because she lives there she is living her best life. She has access to many things she would not have had with home care. Things like socialization, activities, a high level of care and her over all well being are addressed at Brookdale Hagerstown daily. I try to be sure to let the staff know how grateful my family and I are.
• KA

  K A

  Jun 24, 2025
  5.0
  I want to recognize the staff at Brookdale for their amazing work and dedication to their residents! Skylar has been amazing throughout the entire admission process and made the transition for my father to assisted-living smooth! She really took a load off us and the stress we were feeling! Pete, the executive Director, was extremely friendly and explained everything well. They were willing to do several work arounds for things we wanted Instead of just saying no, they figured out a solution. Eric, who is their maintenance guy, has been extremely accommodating and helpful as we set dad’s room up! All the staff are super friendly and personable…from the housekeepers to the nursing staff to the receptionist (who got up to hold doors as we moved in) to the kitchen staff and all the behind the scenes people! The facility is extremely clean and appears to be well run with lots of teamwork! I am looking forward to them taking care of my dad!

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