Brookdale Carmel

Reviews

• DB

  Dave Bender

  Jun 20, 2025
  1.0
  Although there are a few good staff members, too many nurses and aides are poorly trained & unkind to residents. When family members question something, too many staff are rude & unresponsive. The. "neighborhood" concept doesn't work. Too often residents are left alone. Frequently, I had to go searching for a staff member to help someone. Medication mistakes. Doctor & Nurse Practitioner had appointments with my husband against my wishes & without my knowledge; then billed Medicare. NP & doctor changed my husband's treatment without notifying me. I was overcharged for the room rate. Moved my husband out as soon as possible --less than 4 months. Forfeited $4,000 one-time admission fee.
• EH

  Elise Hertz

  Oct 21, 2024
  5.0
  Brookdale has been the right answer for my loved one. It’s hard to watch a confident, self-reliant family member lose that competence. To have them somewhere safe and secure where they are happy and healthy really eases my mind.
• DF

  Deanna Forsythe

  May 30, 2024
  1.0
  I’ll be completely honest, we moved my mother in law here because it is close to our home (5 mins). Since she has moved in, we have not been impressed. We were told activities were “geared around all resident interest”. She is on the second floor and seems to be forgotten about when it comes to activities that take place on the first floor. If it weren’t for other family members she wouldn’t go to activities and since she had declined in mobility staff does not take her to activities. She has had falls since her arrival and facility has no interventions. We recommended things and the facility was more concerned with the tile in the bathroom than her safety. There are some great nurses and cnas. Weekends are lacking. In response to Brookdale. Why do I need to reach out to her POA? They aren’t in charge of her care you are. These are the concerns of both her medical and financial power of attorneys. These concerns have also been expressed to Brookdale. You won’t even allow her medical power of attorney who lives out of state spend the night with her mother. Why is that?
• TR

  Tina Ringness

  Aug 8, 2018
  1.0
  MY LOVED ONE IS DYING AND THEY STILL WANT ME TO PAY ANOTHER 14 DAYS BECAUSE THAT IS POLICY! Very sad that you pay the kind of money you do to this facility in order that your loved one is cared for but then when your loved one is whisked away by ambulance and is dying they tell you that their policy is a 14 day notice to “move out”! They should be ashamed of themselves.
• RB

  Robbie Bretzlaff

  Aug 2, 2017
  5.0
  VERY organised and the people. who work there is very nice.

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