Brookdale Coeur d'Alene

Reviews

• LJ

  Lisa Johnson

  2 days ago
  1.0
  RUN AWAY FAST. I wouldn’t put my neighbors dog in this place! I’m an independent caregiver and have had several clients in this place, as well as two personal friends (they were on the assisted side) They care about money, NOT your family member. The food is sub-par, except during the holidays that the family visits, then they bring out the good stuff. They tell you your family member can have food any time they are hungry, ha! I saw them literally give someone bread and butter because they had already cleaned everything up. (I will give credit to the servers though, most of them are actually amazing and kind. Major props to Randy. And Arthur is a good cook, he’s just only part time) They claim they offer house keeping but they don’t tell you the housekeeper is allowed ten minutes in your room and those women never last as they wear out quickly. They do not check on your family member. They only recently got a decent maintenance man. Sadly they rarely last, I’ve been going there since 2021 and am sure there’s been at least 10 different guys. (I had a client whose closet door fell off, I lodged a complaint for months, as it was just propped against the wall. I was always worried it would fall. I finally had to sit it in the hall way and then enough others complained about it being there they finally fixed it. It took 10 minutes to fix) They lie to get you in the door. Make promises they don’t keep and then since none of it’s ever in your contract they say “we never said that” And they raise the rent hundreds of dollars every year. And will nickel and dime those on the assisted side for every little thing. I believe there’s been 5 executive directors in this time also, only one was any good. He actually listened when I would bring complaints to him. Didn’t fix them all but at least he tried on a few. I can’t even count the number of front desk workers, activity directors, accountants, bus drivers, etc. they have gone through. And the bus! Ugh! They have a list you put your name on to get a ride to the Dr. I have heard my client give them a date and time, and I have requested rides for the clients, somehow they get forgotten on the list and told nope, won’t take you, you have to cancel. Why have I kept quiet? Well I haven’t, I’ve complained multiple times but since I’m only a caregiver and not a family member, I’m ignored. If you love your family member DO NOT TAKE THEM HERE!!! If you hate them and just want some place cheap, be warned, they raise the rent extremely every year! I used to joke that I was going to make up business cards to hand to people coming to view the place that said (run away fast) but my clients always said no please, because they will find a way to take it out on me. I’ll post a picture of their kitchen just so it’s obvious I was at the cda Brookdale
• SJ

  Sue Johnstone

  May 21, 2025
  5.0
  Care givers..there are some great ones but Makenna is the best! She really cares about the residents and their needs! She always is friendly and very helpful. She keeps a smile on her face no matter what. She goes out of her way to make sure everyone is happy and safe.
• VB

  Vija Baker

  Jul 23, 2024
  5.0
  Very nice facility. Well staffed and good communication. Needs to work on the facility and kitchen timing but, good food and trying to improve.
• CW

  Caryl Walker

  Jun 9, 2019
  5.0
  I have lived in the CDA Brookdale Independent Living facility for 3+months. Just like in any work place I have given this what I think is a fair assessment after 90 days. ⭐️⭐️⭐️⭐️⭐️ The service here in the dining rooms is great on a steady basis, our servers are polite and attentive. There was a disturbance by a resident that was both disturbing for the staff as well as residents, Yvette Serrano, Business Office Coordinator, took charge and quickly diffused the disturbance in a polite, firm, authoritative voice that left no question as to how or when the problem was solved! The meals are wonderful. They serve such a variety that there is never a question as to whether or not you can find plenty to eat. If you do order something you end up not liking, ie.,Sloppy Joe mix too spicy for you, the staff encourages you to pick another entree to replace that serving. I have seen this over and over. The staff literally points out that this is your home and they are here to please you and make your life as pleasant as possible. The facilities are clean! At all times. Dining room floors are cleaned after every meal. Housekeeping is on top of a spill or sweep cleanup within minutes of being called. The staff makes a point of greeting each of us by name, (Quite a feat!) with a smile and a “How are you Caryl? or “Is there anything I can do for you, Caryl? The staff is pleasant and polite, the place is clean, the food variety at meals is incredible and the food varies from week to week and month to month. I’m beyond satisfied. Sincerely, Caryl Walker. ⭐️⭐️⭐️⭐️⭐️

Frequently Asked Questions About Brookdale Coeur d'Alene