Lots of potential for this place to be a great, but this school lacks quality, integrity, safety and professionalism.
My specific complaints are dirty floors in hallways, offices and classrooms; water on floor near water fountain area; lack of fresh food options; no application of Bright Baby curriculum; incompetent, untrained teachers; no teamwork or cohesiveness in day-to-day operations; unsupervised and unhygienic classrooms; and tardy teachers.
I constantly had to ask if things would be done, like cleaning outdoor debris from the floor and wiping tables in the classroom, wearing shoe covers and proper supervision of the children by management since there are no cameras. I also noticed many dirty and deteriorating toys to which I was told there was no budget to buy new ones.
Each time issues were brought to light, they were excused or pardoned. At one point, I was even laughed at. I guess customer service is another thing lacking. Other issues for me were the use and re-use of the same foot covers without washing. The Director also parks her car near the very front of the building, which blocks other parents' cars from being able to park.
In one instance, one of my child's teachers, who happened to be pregnant, admitted that she did not know to wipe front to back when changing a female baby! Having a female baby in her class did not bring me any comfort or confidence that she (and other teachers) knew exactly what they were doing. The teaching staff (6 wks.-12 mons. class) always seemed miserable and when I mentioned the Director's attitude to dismiss my many issues, they agreed that she was passive. Many mornings I was late to work because the teacher was late opening the class.
I kept a positive attitude, was respectful, patient and polite. I even spoke to the Regional Manager & TCN headquarters to no avail. I felt like no one cared to acknowledge anything.
The final straw was when I brought my child to school one morning and walked into the classroom only to find no teacher and another child holding an ink pen terrifyingly close to her eye.
When I found the teacher in the back room doing laundry and notified her, her response was unbelievable! She stated that it was okay because the children would be learning to write soon. After bringing this to the Director's attention, she laughed and said the situation was surely not funny, but the teacher's response was. Nothing about this was funny to me, but hence, this was the attitude of the Director. She also became very loud, rude and told me that I should not move my child from her school because she was "thriving". I was also told to leave here office and later received an apologetic email.
Ultimately, childcare centers are businesses and institutions of learning. They should bring comfort to your children; be a home away from home full of love and acceptance, not glorified baby sitting. Our children depend on us to protect them, educate them and show them how happy they can be in this amazing thing called life.
Knowing my child is worth more, I have since left and found a place where my child can truly blossom and "thrive", and it is NOT at the Childcare Network! God bless them and I hope that they begin to look at the many real issues that are happening with truth, introspection and honesty to give their attending students the quality experience they deserve.