Resting Rainbow Pet Cremation of Orlando

Reviews

• CB

  Christy Bernard

  Nov 14, 2025
  5.0
  I can not thank Resting Rainbow enough for taking care of my Chewy at a such difficult time! They were there from the very beginning to the very end and words cannot describe how comforting they were! It's never easy to say goodby to your best friend but compassionate people like Resting Rainbow made the transition very seamless!!!
• SW

  Sonya Wallace

  Nov 14, 2025
  5.0
  I had to say goodbye to my sweet boy, Aspen recently. Everyone at Resting Rainbow was so kind and compassionate. My calls were returned promptly even on Sunday and my family (including Aspen) was treated with such kindness and care. Everyone at Resting Rainbow made such a difficult time more bearable. I'm so grateful for their kindness.
• SC

  Stephanie Cullum

  Nov 11, 2025
  5.0
  I had my fur baby pass unexpectedly. I called, and I spoke with Don. He was so compassionate and caring. Scheduled to come in the middle of the night to respectfully get my baby and take him to be cremated. The patience and love showed during this difficult time was off the charts. They have kept me informed of all processes throughout this painful journey. I am so grateful they were there for me and my family.
• RC

  Rihana Carrillo

  Oct 25, 2025
  1.0
  Awful, confirm all details, get in writing/record calls. Mistake trusting company who says they’ll take care of all details we confirmed. Discuss w/ your pet they can't take over 20 min for the appt/tell the vet to skip doses/rush so you’re not berated. We agreed on the vet coming at 4 & them showing up 45 min after the appt, which is 545. He tried to upsell me a clay print, I declined&he said it’d be $0. My total cost was $1300. I asked about the refund policy-he said only euthanasia is refundable if the pet passes before. I paid $400 witness cremation/$200 viewing. The day of he called at 330 to say they’re arriving at 4 instead of 545. I reminded him he was supposed to arrive much later & he was very surprised/continued wasting time on the call. I felt stressed&it ruined the last moments. They guaranteed I’d have the 45 min&that the appt would take only 20 min even though the vet had told me 1 hr. After this I had a bad feeling.My pet took longer to fall asleep & was fighting. I didn’t restart the process, she took longer to fall asleep from the 1st dose. The vet stepped out, we agreed I’d text when asleep. After 30 min the vet texted, I texted still awake/hopping. She needed an extra dose, it was given, this caused extra time. We agreed on the phone call the day prior I‘d have time before the final dose-I took 5 min. The vet says she doesn’t book back-back&fighting meds is normal in sick animals. The vet leaves, Luis calls/texts/rings the doorbell all before my 45 min. I paid for transport 45 min after the vet left so I’d have peace&they failed. How my pet left was awful/unprofessional/disrespectful. I bring the issue up to him gently-he is standing in the doorstep arguing w/me like an insurance salesman while my rabbit is upstairs. I’m telling him not to worry about it but we’re continuing arguing on the time while refusing to come in, he is pulling out his phone to search/gaslight me that he gave me 45 min. I said the vet left at 543 you called at 623&he proceeded to tell me it was 45 min, that is 40. He felt bad for the vet b/c she used a tranquilizer for larger animals&proceeded to tell me the weight for it. There is no reason I need to know except to feel awful, the vet did not disclose this to me. No compassion at pickup.My viewing was from 11-12. He said the process would take 2 hours, the cremation/keepsakes took more. We are doing the clay print, we get in the car&realize my friend stepped out to pay. I told her it was promised. We go in & explain. I remind him of what we discussed, he denied. They refund us. He says $40 is no big deal. It was. We leave& at our car &just like the night prior, he decides to ruin this day. He sticks his head out to argue just like he did on my doorstep &calls us back aggressively. I have my precious rabbit in my arms &he complained he waited 3 hours, not admitting he arrived 2 hrs early. I’m asking you really going to do this again while I'm holding my rabbit? I get in the car, my friend(driver) is arguing for another 10min.The peace from the morning is gone. He destroyed every aspect.I think the ordeal is over. We are in the middle of lunch, at 250 pm he calls. I think I left something, he continues arguing saying I’m confused about the print. Lunch ruined.After getting home I reviewed our comms &I never got a glass jar that’s promised. They said they forgot to include in contract.They mailed b/c I wasn’t comfortable coming back. They mailed 2 jars-it doesn’t erase the disrespect. Nothing that was said that would be done was without me following up & stressing myself out more, from the timeline of arrival, to the print, to the fur jar. I should have transported myself. When thinking of the last times I saw my rabbit it is forever ruined by these awful memories of disrespect&inattention to important details. They started this after losing a pet, how can you treat clients awful? It was on me to ensure what was promised was given-no one needs the stress of being a planner during this.
• AC

  Andrea Chenoweth

  Oct 21, 2025
  1.0
  This review is difficult to write because our experience with Resting Rainbow was split into two extremes: one of kindness and empathy, and one of shocking unprofessionalism and aggression. The Positive: We chose Resting Rainbow after my friend Rihana's beloved bunny passed away on October 11th. The service provided by Meylen (Luis’s wife) was truly exceptional and deserves five stars. She was the picture of compassion, explaining the entire process thoroughly, offering us water and snacks, and providing a quiet space to grieve. We are genuinely grateful for her kindness and the beautiful way she handled the remains and mementos. The Negative: Unfortunately, the owner, Luis, demonstrated poor professional conduct on two separate days (the day of the passing Oct 11 and cremation day Oct 12th), creating unnecessary distress during an already painful time. Initial Pickup: Luis arrived at my friend’s home significantly earlier than the 45-minute window we were promised after the passing, showing clear annoyance that he had to wait briefly to take the bunny away. This broke the small window of time needed for a final private farewell. The next day: After the cremation, I asked about a clay paw print, as it is often easier to see for bunnies than the standard ink prints. Not knowing this service had been offered to us complimentary during a previous phone call by Luis (along with a heart-shaped glass fur case), I initially went to pay the listed $40 fee as a gift. When my friend then reminded me it should be complimentary, I requested a quick refund. Meylen immediately offered to process the refund without issue. However, Luis became visibly upset and hesitant. After the refund was processed, Luis followed us out of the shop and proceeded to argue with us for a full 15 minutes in the parking area. He accused us of "calling him a liar" and "disrespecting his business," stating that if every customer claimed free services, he would be out of business. It was deeply distressing to be publicly reprimanded and forced to defend ourselves to the business owner immediately after paying for an expensive service and mourning the loss of a pet. We reminded him that the complimentary items were the reason we chose his company over local competitors. We left feeling shaken and violated, believing the ordeal was over. However, Luis then called my friend 20 minutes later, allegedly to apologize, only to continue the argument on the phone. We later checked my friend’s correspondence and found a direct email from Luis confirming that the clay paw print and heart glass case would be complimentary. His defensive and confrontational behavior was entirely unwarranted and deeply unprofessional, turning a moment of grief into a humiliating public confrontation over $40—an amount he himself had offered to include. We also didn't even want to mention the heart glass jar knowing how he would make it a whole deal again. While Meylen’s compassion is commendable, Luis’s actions and lack of integrity are severe, and we cannot recommend a company where the owner treats grieving customers with such hostility.

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