Brookdale Palmer Ranch

Reviews

• CC

  Ciera Carter

  Oct 31, 2025
  5.0
  I am continuously impressed by this facility and the staff. I have been at this building several times to visit various people and the staff is always very friendly and engaged with the patients particularly in memory care. CNA Carlos in memory care is amazing. He jokes around with the residents making them feel loved and treating them like they are his family. The receptionist are also wonderful. 10/10 experience.
• HG

  Heather Graber

  Sep 8, 2025
  2.0
  My stay for recovering from surgery could have been for 3 months but my wife got me out in 3 weeks for all that I went through there. After taking me to my first shower the aide brought me back to my room completely moved the bed away from the wall (for what reason I do not know) had it put down all the way to the floor (my wife and I told her it was to low for me to sit after arguing back and forth she bumped it up one notch and when I sat my leg snapped upward I screamed out aide looked scared my leg was killing me and I feared the pins in my leg had dislodged. Knee still is feeling it! One day no one came in my room for over 5 hrs my wife was there she can attest to that, it is why she spent 7 hrs a day with me to be my advocate. Most of my food was picked up uneaten, I was on a low sodium diet and restricted fluids but everything they served was dry as a bone. There is a huge problem with aides on staff conversing in front of the patients about there jobs and how their going to walk out due to the staff, pay etc situations that should not be what patients need to hear during their stay. Pharmacy was horrendous on timing of meds Sent there sometimes went a few days without certain meds, that is inexcusable! With the stress of staying there I lost 30 lbs, so leaving early was the best thing I could do. Oh also I expected to be transported home, as I was to the facility being in a wheelchair still. Was told they don't do that, but my wife spoke to higher up about all that happened and was told they would handle it. I arrived at home 7pm was giving med-van driver a tip and he said where is his payment, we told him they were paying and he was told otherwise. He would not leave until we payed so I wrote out a check for $119 for a 14 mile one way trip, texted it to official and to this day over 2 months later no compensation just one story after another.
• AN

  Alicia | Genesis Back & Neck

  Mar 16, 2024
  5.0
  We just recently moved a family member from Brookdale Palmer Ranch back to Texas, but I think it I important to share our experience. We had to get him admitted quickly because another facility that we had chosen fell through at the last minute. He is long term care. Arthur was incredibly kind and listened to our needs and was able to get him into a private room. He was there for 18 months. The skilled nursing staff is wonderfully caring. The patients are clean and well cared for. They have been short staffed at times, but overall his needs were met by caring individuals. There is not a lot of staff turnover, he had the same aids most of his stay there. The negatives? The food is "institutional style", as is most of these types of facilities. The departments don't communicate with each other it seems, but there is a care plan meeting monthly to discuss family or resident concerns. It is always clean and his showers were always on a timely schedule. The reason I really wanted to write this review is that I am hoping the management will recognize this. When he left by medical transport for the long ride back to Texas, ALL OF HIS AIDES, El, Becko, Heather, Carlos and a couple of others, walked him out of the building to the ambulance together, surrounding his stretcher. It made me cry when I heard that. That action symbolizes respect, trust and TRUE patient care. I hope they are acknowledged because they were all so sweet and respectful . With me and other family being out of state, I never had to worry that he was being cared for properly. I really just wanted to say Thank You to all of you. This is a difficult situation for families and you all made us feel like he was safe there and I cannot express to you how much this means. Thank You. God bless you all.
• FC

  Francs CAVANAUGH

  Feb 13, 2020
  5.0
  The staff at brook dale was great I am very thankful for all that they done for me I was there recovering from hip replacement and they showed me how to get up steps really a great experience Thank you very much sincerely frank cavanaugh
• BS

  Butch Sandburg

  Mar 21, 2017
  4.0
  Very nice with good care.

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