We at National Health Care Associates Centers focus on healing so the joys of daily living can be celebrated. Our center provides post-acute rehabilitation and long-term care services, including a myriad of medical and therapy services. We offer around-the-clock care for those living with chronic illnesses and disabilities. Each day, our skilled, compassionate team strives to help our guests become a better, brighter, and stronger version of themselves.
My best friend is at Regency House Nursing and Rehab Center in Wallingford CT
A National Health Care rehab center
I was able to help decide on which center he chose for rehab following very complicated and extensive ortho surgical procedure .
He just told me the 3-11 staff took the 30 minutes to just prep ( cover dressings lines etc.) so he could shower
As well he stated the food is excellent
He was very hungry from his acute stay
The kitchen personal even check on him daily to be sure he’s happy . The admissions Director Josephine went above and beyond to make this Coast Guard, young gentleman feel welcome and comfortable
Thank you Regency, National
Health Care for the above and beyond care of my very dear friend
Cynthia
Frequently Asked Questions About National Health Care Associates Centers
What is a skilled nursing facility (SNF)?
A SNF primarily provides care and rehabilitation services for individuals who require nursing care. Our care center provides 24-hour, licensed nursing care.
Care at our center typically includes:
Our Passport™ approach to short-term rehabilitation
Intravenous therapy
Post-surgical stabilization
Pulmonary management
Wound care
Assistance with medications
Aid in a variety of daily living needs, including dressing, bathing, walking, and eating
Additional services offered may include: psychiatric/psychological services, social services, podiatry and optometry, housekeeping and laundry, and personal hygiene services (barber and salon).
Is a skilled nursing facility (SNF) like a hospital?
Hospitals provide a range of diagnostic and treatment services, including emergency and intensive care, surgery, diagnostics and imaging. Stays at hospitals are usually much shorter than in a SNF.
Skilled nursing facilities provide around-the-clock care to individuals in a short-term or long-term setting, including rehabilitation following surgeries, therapy services, and assistance with activities of daily living, such as bathing, eating, and dressing. SNFs are staffed by licensed nurses, therapists, and other medical care specialists.
What paperwork is required for admission?
Guests or a responsible party will need to complete an Admission Agreement form with the admissions team within 48 hours of arriving.
Please enquire with our admission team as to which documents you are required to provide copies of.
What are the visiting hours?
While our center doesn’t have restrictive visiting hours like hospitals, we generally suggest 8 am to 8 pm. We welcome all visitors and have several areas throughout our center where guests can comfortably congregate with family and friends.
Can our family pet visit?
Absolutely! We welcome most family pets, including dogs and cats. We may request vaccination records and some breed restrictions may apply.
What should i expect when it comes to meals?
We provide a daily menu based on individual diets and preferences. We also have an “always available menu” for guests who prefer something different. Dietary aides are available to review our guests’ preferences and help make healthy selections that support care goals.
Whenever possible, we invite our guests to dine in a common area rather than in their rooms to enjoy the social benefits of gathering with others.
What should I leave at home?
Please leave valuables, such as jewelry, purses, wallets, and large amounts of money at home or with a loved one. We do not permit electrical items such as extension cords, space heaters, or electric blankets.
What level of privacy can guests expect?
We place a great emphasis on providing a supportive and safe environment, including adequate supervision, while respecting each person’s right to privacy. Common areas are open for all and guest rooms are private spaces.
How soon will therapy or rehabilitation begin?
Our goal is to ensure guests start rehabilitation as soon as possible. Therapy sessions will begin within 24 hours of admission and are offered up to seven days a week, based on individual care plans.
Are patients able to spend a night at home?
Short-term Medicare and Managed Care/Insurance Patients – During short-term stays, guests are permitted to leave the facility for special occasions (eg. a wedding, funeral, or special religious event), although not overnight.
Long-term Medicaid Patients – Long-term guests are allowed a leave of absence (LOA) based on the Medicaid allowable time. LOAs are reviewed and approved by our medical team to determine the safety of the time away and coordinate any plans to accommodate our guests’ care needs while they are away.
Private Pay Patients – These guests have no restrictions.
Who will be my doctor? When does the doctor visit?
We have several physicians who visit our guests within 48 hours of their arrival. They also make weekly rounds. If a guest prefers to use an existing primary care physician, our center staff will help them with the guidelines we’re required to follow to accommodate their request.
Our center also has nurse practitioners onsite and 24/7 on-call care staff. Our guest rooms may also include FDA-approved remote monitoring devices that monitor guests’ vitals 24/7. These devices are monitored by a team of RNs who can communicate with physicians and nurse practitioners if there are changes that need to be addressed.
Will i have a voice in my care plan?
It is every patient’s legal right to make their own choices about the care they receive, activities they participate in, and other aspects of their life while staying with us. A resident council, which is a self-governed body in our center, provides our guests with an opportunity to address any concerns.
When it comes to decisions around medical treatment, some guests can opt to give decision-making responsibilities to a loved one, such as a spouse, adult child, or other legally-designated person.
How long will guests stay at the center under their SNF benefit?
Each guest’s length of stay depends on their individual care plan and how they progress through therapy. Please note that insurance-approved days and coverage criteria apply. We will communicate with our guests or their designated caregiver regarding coverage throughout their stay.
How can guests leave the center?
When it comes to helping our guests return home or to another care setting, we closely monitor their progress and assess their requirements with activities of daily living. When appropriate, we support each of our guests with our Passport™ approach, including our Passport to Home program, to ensure a safe return home and continued treatment as needed.
Learn more about how we support the safe transition home with our Passport to Home Program.
What happens when it's time to go home?
As part of our commitment to providing a continuum of care through our Passport to Home program, our guests receive a phone call from a nurse within 24-48 hours of returning home. We’ll make sure they have everything they need to remain home safely and avoid complications, including a virtual visits with our Passport to Home Nurse Practitioners, continued therapy as needed.
Learn more about how we support the safe transition home with our Passport to Home Program.
What services does National Health Care Associates Centers provide?
National Health Care Associates Centers offers post-acute rehabilitation and long-term care, including physical, speech, and occupational therapies, pulmonary and cardiac management, wound care, IV therapies, and palliative and hospice care.
What is the difference between a skilled nursing facility (SNF) and a hospital?
Hospitals provide short-term diagnostic and treatment services such as emergency care and surgery, while a SNF like ours provides 24/7 licensed nursing care, rehabilitation, and assistance with daily living for longer stays.
What are the visiting hours at the center?
While there are no restrictive visiting hours, we generally suggest visiting between 8 am and 8 pm. Comfortable visitor areas are available for family and friends.
Can family pets visit National Health Care Associates Centers?
Yes, most family pets including dogs and cats are welcome. Vaccination records may be required and some breed restrictions apply.
When does therapy or rehabilitation begin after admission?
Therapy sessions begin within 24 hours of admission and are offered up to seven days a week, tailored to individual care plans.
What are the admission paperwork requirements?
Guests or responsible parties must complete an Admission Agreement form within 48 hours of arrival. Our admissions team can provide details on required documents.
What nearby healthcare services can assist with continued care?
Nearby Constellation Health Services and A Better Life Homecare CT provide home health care and nurse practitioner services, helping support ongoing care after discharge.
Are there nearby therapy centers to complement rehabilitation efforts?
Yes, Preferred Therapy Solutions nearby offers physical and occupational therapy, which could support or supplement rehabilitation during or after a stay.
What local amenities can visitors explore when visiting the center?
Visitors can enjoy nearby attractions like Lara's Labyrinth, an escape room and amusement park, or dine at local restaurants such as Burger King and Pizza Master.
What are the center's business hours?
The center is open Monday through Friday, from 9:00 AM to 5:00 PM, and is closed on Saturdays and Sundays. Additional appointments and virtual visits are available by appointment.