Business Details
About
Nursing Home
We at Montowese Center for Health & Rehabilitation focus on healing so the joys of daily living can be celebrated. Our center provides post-acute rehabilitation and long-term care services, including a myriad of medical and therapy services. We offer around-the-clock care for those living with chronic illnesses and disabilities. Each day, our skilled, compassionate team strives to help our guests become a better, brighter, and stronger version of themselves.
Location
Montowese Center for Health & Rehabilitation
163 Quinnipiac Avenue, North Haven, CT
06473, United States
Hours
Reviews
3.9
179 reviews
5 stars
110
4 stars
23
3 stars0
2 stars
10
1 star
36
What are people saying?
AI-generated from recent customer reviews
Staff Attentiveness
Many reviews highlight the staff as being kind, professional, and attentive to patient needs, with specific mentions of individual staff members who provided exceptional care.
Cleanliness
The facility is consistently described as clean and well-maintained, with several customers noting the immaculate conditions of the rooms and common areas.
Food Quality
Feedback on food quality is mixed, with some praising it while others express dissatisfaction, particularly regarding dietary restrictions and meal variety.
Communication Issues
Several reviews mention poor communication from staff, including delays in responding to calls for assistance and lack of updates on patient conditions.
Rehabilitation Services
The rehabilitation services, including physical and occupational therapy, receive high praise for their effectiveness and the supportive nature of the therapists.
- PMPriscilla Morales1 day ago5.0Receptionist was very pleasant explained the registration process. Montowese is very clean and quiet and welcoming.
- LTLaurie Trotta2 days ago4.0Went today to visit a friend. The grounds are really pretty and the rooms spacious and clean. Everyone seemed super friendly and professional. I would recommend Montowese Rehab.
- BHBarbra HeldNov 8, 20255.0Heartfelt Appreciation for Exceptional Care at Montowese My mother was a resident at Montowese for the last five years before her recent passing. I wanted to express my sincere and heartfelt appreciation for the staff's dedication and compassion. My mother was a challenging client at times, often using harsh words or physical actions towards the staff. Yet, their response was always the same: "Don't worry, we love your mom." They truly demonstrated that love in her final days, spoon-feeding her when she could no longer eat on her own and holding her hand when we had to step away. The entire team—from the nurses and CNAs to the cleaning staff, recreation department, and management—treats residents with genuine affection. It is common to see staff members hugging residents, providing special comforts, or engaging them in joyful singing and dancing. Furthermore, the facility is consistently clean, and the improvements made by the new owners and upper management are evident and impressive. I wholeheartedly recommend Montowese. While there are too many staff members to list by name, I am eternally grateful for how they treated my mother as one of their own.
- MMMaria MorganNov 5, 20255.0My mom been here two year the gentleman that takes her trash out always smiles always happy this review is only for him and Britt!! Thanks for treating her like I would
- LKLinda KelseyNov 1, 20255.0Place is very clean and staff is very nice. My brother likes it there and is content.
Frequently Asked Questions About Montowese Center for Health & Rehabilitation
What is a skilled nursing facility (SNF)?
A SNF primarily provides care and rehabilitation services for individuals who require nursing care. Our care center provides 24-hour, licensed nursing care.
Care at our center typically includes:
Our Passport™ approach to short-term rehabilitation
Intravenous therapy
Post-surgical stabilization
Pulmonary management
Wound care
Assistance with medications
Aid in a variety of daily living needs, including dressing, bathing, walking, and eating
Additional services offered may include: psychiatric/psychological services, social services, podiatry and optometry, housekeeping and laundry, and personal hygiene services (barber and salon).
Is a skilled nursing facility (SNF) like a hospital?
Hospitals provide a range of diagnostic and treatment services, including emergency and intensive care, surgery, diagnostics and imaging. Stays at hospitals are usually much shorter than in a SNF.
Skilled nursing facilities provide around-the-clock care to individuals in a short-term or long-term setting, including rehabilitation following surgeries, therapy services, and assistance with activities of daily living, such as bathing, eating, and dressing. SNFs are staffed by licensed nurses, therapists, and other medical care specialists.
What paperwork is required for admission?
Guests or a responsible party will need to complete an Admission Agreement form with the admissions team within 48 hours of arriving.
Please enquire with our admission team as to which documents you are required to provide copies of.
What are the visiting hours?
While our center doesn’t have restrictive visiting hours like hospitals, we generally suggest 8 am to 8 pm. We welcome all visitors and have several areas throughout our center where guests can comfortably congregate with family and friends.
Can our family pet visit?
Absolutely! We welcome most family pets, including dogs and cats. We may request vaccination records and some breed restrictions may apply.
What should i expect when it comes to meals?
We provide a daily menu based on individual diets and preferences. We also have an “always available menu” for guests who prefer something different. Dietary aides are available to review our guests’ preferences and help make healthy selections that support care goals.
Whenever possible, we invite our guests to dine in a common area rather than in their rooms to enjoy the social benefits of gathering with others.
What should I leave at home?
Please leave valuables, such as jewelry, purses, wallets, and large amounts of money at home or with a loved one. We do not permit electrical items such as extension cords, space heaters, or electric blankets.
What level of privacy can guests expect?
We place a great emphasis on providing a supportive and safe environment, including adequate supervision, while respecting each person’s right to privacy. Common areas are open for all and guest rooms are private spaces.
How soon will therapy or rehabilitation begin?
Our goal is to ensure guests start rehabilitation as soon as possible. Therapy sessions will begin within 24 hours of admission and are offered up to seven days a week, based on individual care plans.
Are patients able to spend a night at home?
Short-term Medicare and Managed Care/Insurance Patients – During short-term stays, guests are permitted to leave the facility for special occasions (eg. a wedding, funeral, or special religious event), although not overnight.
Long-term Medicaid Patients – Long-term guests are allowed a leave of absence (LOA) based on the Medicaid allowable time. LOAs are reviewed and approved by our medical team to determine the safety of the time away and coordinate any plans to accommodate our guests’ care needs while they are away.
Private Pay Patients – These guests have no restrictions.
Who will be my doctor? When does the doctor visit?
We have several physicians who visit our guests within 48 hours of their arrival. They also make weekly rounds. If a guest prefers to use an existing primary care physician, our center staff will help them with the guidelines we’re required to follow to accommodate their request.
Our center also has nurse practitioners onsite and 24/7 on-call care staff. Our guest rooms may also include FDA-approved remote monitoring devices that monitor guests’ vitals 24/7. These devices are monitored by a team of RNs who can communicate with physicians and nurse practitioners if there are changes that need to be addressed.
Will i have a voice in my care plan?
It is every patient’s legal right to make their own choices about the care they receive, activities they participate in, and other aspects of their life while staying with us. A resident council, which is a self-governed body in our center, provides our guests with an opportunity to address any concerns.
When it comes to decisions around medical treatment, some guests can opt to give decision-making responsibilities to a loved one, such as a spouse, adult child, or other legally-designated person.
How long will guests stay at the center under their SNF benefit?
Each guest’s length of stay depends on their individual care plan and how they progress through therapy. Please note that insurance-approved days and coverage criteria apply. We will communicate with our guests or their designated caregiver regarding coverage throughout their stay.
How can guests leave the center?
When it comes to helping our guests return home or to another care setting, we closely monitor their progress and assess their requirements with activities of daily living. When appropriate, we support each of our guests with our Passport™ approach, including our Passport to Home program, to ensure a safe return home and continued treatment as needed.
Learn more about how we support the safe transition home with our Passport to Home Program.
What happens when it's time to go home?
As part of our commitment to providing a continuum of care through our Passport to Home program, our guests receive a phone call from a nurse within 24-48 hours of returning home. We’ll make sure they have everything they need to remain home safely and avoid complications, including a virtual visits with our Passport to Home Nurse Practitioners, continued therapy as needed.
Learn more about how we support the safe transition home with our Passport to Home Program.
What services does Montowese Center for Health & Rehabilitation provide?
Montowese Center offers post-acute rehabilitation, long-term care, and medical therapies including physical, speech, and occupational therapy, pulmonary management, wound care, IV therapies, palliative and hospice care.
What are the visiting hours at Montowese Center?
Visiting hours are generally suggested from 8 am to 8 pm, with no strict restrictions, allowing family and friends to visit comfortably.
Can family pets visit Montowese Center?
Yes, most family pets such as dogs and cats are welcome, though vaccination records may be requested and some breed restrictions apply.
How soon will rehabilitation therapy begin after admission?
Therapy sessions typically start within 24 hours of admission and are offered up to seven days a week based on individual care plans.
What paperwork is required for admission?
Guests or responsible parties must complete an Admission Agreement within 48 hours of arrival, and should inquire with the admissions team regarding necessary documents.
What should guests expect regarding meals during their stay?
Guests receive daily menus tailored to individual diets and preferences, with an 'always available menu' option and assistance from dietary aides to support healthy choices.
How does Montowese Center ensure a safe transition back home?
Through the Passport to Home program, guests receive follow-up calls within 24-48 hours after discharge, virtual visits, and continued therapy as needed to maintain safety and wellness.
What nearby healthcare providers can assist Montowese Center guests?
Nearby healthcare options include Select Physical Therapy, Orthopedic Massage & Rehabilitation Group, Village Medical Associates, and Quest Diagnostics, supporting comprehensive care and convenient access for guests and families.
What nearby emergency and support services are accessible for Montowese Center?
North Haven Fire Dept II and Nelson Ambulance provide emergency response and transportation services close to the center, ensuring prompt aid if needed.
Are there community places near Montowese Center for visitors to explore?
Visitors might enjoy nearby local spots such as Apple Theory Cidery, The Wine Press, and Montowese Baptist Church for relaxation, dining, or spiritual activities before or after visits.