Brookdale Parkplace

Reviews

• KC

  Keri Culver

  Oct 7, 2025
  1.0
  There are a few good staff member but the place is extremely understaffed. It’s frustrating and dangerous for people who are there precisely to get care - to have eyes on them, make sure they get showered and live in a decent environment, keep family informed. The food is good and plentiful and there are opportunities for a good social experience. But the place suffers because it’s too big and has a skeleton staff. I don’t know if that’s because they’re trying to be profitable for their owners or they can’t find good people. But there are ways to overcome understaffing - like paying more and training people and making the job a good place to work - and none of that is happening. Our family was there a LOT and we squeaked when the wheel needed grease - so if you’re far away, I think you can expect your loved one to be left to their own devices. Our loved one was mostly ignored and if she said she didn’t want a shower or to have her room cleaned at a given moment, they’d go away and not come back. They neglected to assess her for physical therapy upon checkin, for months, and despite her doctor’s prescription - until we pestered them for it. And something unforgivable: once when she was hospitalized, the facility never called her family. When they didn’t get an answer to one phone call, they’d just stopped trying. We were told, “we can’t expect the staff to go down the list” of primary and secondary contact persons. A list of two was too long for them to try to reach us! Days later they still had not notified us. Think twice about this facility.
• KW

  Karen Walla

  Oct 7, 2025
  4.0
  Moving here was a good decision. The people are so kind .
• DD

  Diana D.

  Oct 1, 2020
  5.0
  We are very happy with the care provided at Brookdale Parkplace. My parents moved into assisted living in 2017 and it is the best decision we could have made. My father had advancing Parkinson's Disease and received excellent care and assistance until his death in 2018. Thanks to the caring staff and Brookdale Hospice services, he died in his bed with his family at his side. My mother has dementia with severe short term memory loss and the staff is so caring and patient with her and does an amazing job of keeping her as social as possible. Prior to COVID, she enjoyed lots of Parkplace provided outings, dining with friends, and using the gym. With COVID, things changed as needed and Parkplace has done a wonderful job of following all the state-issued guidelines to keep my mother safe and keeping us informed. As time has passed, they have opened as many activities as safely possible and continue to provide great care and compassion to my mom. I can't imagine going through my father's death and COVID without the staff at Parkplace.

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