Touching Hearts at Home

Reviews

• TR

  Tiffany Risher2

  2 days ago
  1.0
  You can most definitely tell this is a up & coming newer company. I tried to go through the notion with them. But Lucerito "Lucy" Dominquez is by far the rudest person, to know she's a reflection of the company is stomach turning to say the least! I initially called in for my Saturday 1/10 & Sunday 1/11 shifts on Thursday 1/8 due to my vehicle catching fire. Although my replacement parts arrived early on Thursday 1/8/26 I wasn't going to have my vehicle repaired in time. To have Kelly from the office call me back Friday 1/9/26 and state they're extremely short staffed, can't find anyone to cover my shifts and need me to be there. She then expressed she'd see about getting me an Uber & call me back. No call back ever happened. So I called around 5:07pm Friday 1/9 after I got off my full time job to see what's going on. Since my Saturday shift started at 7am. I spoke to Lucy who stated she'd call me back once she finds the email explaining the details of the game plan for my shift. I never received a call back, text, email, etc. I go to bed & don't think anything about my shift since I initially called in and have the supporting documents. She calls & wakes me up this morning Saturday 1/10/26 at 6:13am with an attitude talking about to call the office & let her know when I'm ready to head to work, so they can order an Uber for me. I reminded her again, even though she's apart of scheduling that my shift starts at 7am and she said she'd call me back last night & never did. Then with an attitude she states I NEED to make my shift! I re-explain the whole situation to her & tell her I don't need her attitude first thing in the morning, especially since she just woke me up and my shift is suppose to start at 7am. Also to remember this is my part time job & they need me due to them being short staffed. So she can save her attitude especially since she just woke me up & its too early in the morning. She snaps back, I tell her how about this I quit, have nice day and hung up! Y'all wonder why you're so short staffed though??? 😂
• AS

  Abigail Simms

  Dec 12, 2025
  2.0
  It’s unfair that caregivers work tirelessly oftentimes under life-threatening conditions while not being paid a livable wage, meanwhile franny is on her 3rd or 4th facelift. Caregivers should be compensated a living wage considering the absurd cost they’re charging the clients
• KA

  Kianna Ashland

  Sep 25, 2025
  5.0
  So grateful to be partnering with Touching Hearts. Erin does an amazing job partnering with communities and talking through home care with families. She truly cares for each senior and their family members. Highly recommend Touching Hearts!
• MM

  Meredith Myers

  Aug 25, 2025
  5.0
  This is a huge shout out to my friends at Touching Hearts! They have been providing my father, who has dementia, care during the day for small segments of time. However, due to his wife’s unexpected health issues, we’ve needed to expand care, including overnight care. Everyone has been tremendous: from Emily, the VP, and Kelly, the amazing scheduling manager, to the incredible caregivers, Aleta, Unita. Salem and Hannah. Dad is well cared for... And I am finally sleeping again! Thank you all for your compassion and quick action in solving challenges that face families like mine.❤️

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